Optometry: The Ultimate O.D.10 Feb 2022

CEO Mindset Series: Strategy - Part 1 - E83

CEO Mindset Series: Strategy - Part 1 - E83

Highlights from this episode:

CEO Mindset Series: Strategy - Part 1 (00:46)

Office Talk: Red Eye calls & late staff member (22:27)

We are continuing the CEO Mindset Series and giving you real, actionable steps on how to actually DO that in your practice. In this episode, we focus on the "Strategy" piece of it and what that looks like in practice. There's a lot that goes into this so we separated it into two parts. Remember, you are the conductor and your staff are your musicians. You direct and they are in charge of learning their jobs and performing them well. Let's keep growing together! (00:46)

In office talk this week, we go over how I give an added customer service touch point to all my red eye patients. They appreciate the crap out of it and I believe it helps them become patients for life! I also give a situation I have in my office with a staff member continuously being "late" and how I'm dealing with that. I'd love to hear your thoughts on how you would handle it in your office. (22:27)

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