111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”

111. Liza Amlani's Book, The Material Life: “If we’re not innovating the process, everything breaks on the shop floor.”

Most retailers don’t have a technology problem, they have a process problem. In this episode, Paula sits down with Liza Amlani to unpack how the disconnect between corporate strategy and store execution actually shows up on the shop floor. From products stuck in stockrooms to stockouts on core items, they explore why so many retail issues are not caused by a lack of tools, but by the way teams operate in silos across merchandising, design, sourcing, and stores.

The conversation goes deeper into what needs to change. Liza shares why process innovation, especially in the concept to market journey, is far more critical than adding new technology. They discuss how leading brands are rethinking collaboration, shortening time to market, and getting closer to the customer. If you care about improving execution, reducing inefficiencies, and building a retail organization that actually delivers on its strategy, this episode is for you.

Click here for Liza's Book: Material Life

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Episoder(129)

123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."

123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."

Convenience retail is evolving beyond speed and accessibility. In this episode of OFFBounds, Paula Macaggi sits down with Anushree Khosla, Managing Director of 7-Eleven Singapore, to explore how one o...

30 Jun 24min

122. Warehouse Group's Head of Strategy and Media: "The future of retail media is audience-first, not retailer-first."

122. Warehouse Group's Head of Strategy and Media: "The future of retail media is audience-first, not retailer-first."

Recorded at NRF APAC in Singapore, Paula Macaggi sits down with Alex Lawson, Head of Strategy & Media at The Warehouse Group, one of the largest retailers in New Zealand, operating more than 160 store...

23 Jun 29min

121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."

121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of OnTheList, to explore a retail challenge that rarely gets dis...

16 Jun 26min

120. Larroudé's CEO, Ricardo Larroudé: "The best person to program the company they have a vision for is the CEO."

120. Larroudé's CEO, Ricardo Larroudé: "The best person to program the company they have a vision for is the CEO."

This episode was brought to you by RayonRetail design teams use Rayon to create store layouts, documentation, standards, and presentations in one collaborative platform. By combining design tools and ...

9 Jun 46min

119. Brandon Rael's Insights on Agentic Commerce

119. Brandon Rael's Insights on Agentic Commerce

When ChatGPT launched, most retailers focused on chatbots and customer service. Today, the conversation is much bigger. AI agents are beginning to influence how consumers discover products, compare op...

2 Jun 37min

118. Retail Trends 2026

118. Retail Trends 2026

Retail is entering a new era where technology is becoming invisible and human connection is becoming more valuable than ever. In this solo episode of OFFBounds, Paula Macaggi breaks down five major tr...

27 Mai 20min

117. We Turned OFFBounds Into an AI-Powered Newsroom

117. We Turned OFFBounds Into an AI-Powered Newsroom

Check our new website: OFFBounds.tvWhat does a media company built for the AI era actually look like? In this special solo episode of OFFBounds, Paula Macaggi shares how OFFBounds evolved from a retai...

13 Mai 17min

116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”

116. American Golf's CEO, Nigel Oddy: “Be clear on the vision. Keep it simple.”

In this episode of OFFBounds, Paula Macaggi sits down with Nigel Oddy, CEO of American Golf, to unpack what it really takes to turn around a retail business. With more than four decades in the industr...

5 Mai 29min

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