Growing Smart (and Fast) in Retail

Growing Smart (and Fast) in Retail

In this episode, we are joined by Patrick Lagace, Senior Director of Information Technology at Psycho Bunny. With three decades of experience in the retail industry, he has been instrumental in driving digital transformation at his company.

Patrick dives deep into his journey, the rapid growth of Psycho Bunny's retail presence, and the challenges around scaling a business from 18 to 99 stores.

We also discuss:
  • How to define success in IT and retail settings
  • The key components for a successful omnichannel retail strategy
  • Challenges around data accuracy and availability of skilled resources

Episoder(37)

AI, OMS, and the Future of Supply Chain

AI, OMS, and the Future of Supply Chain

In this episode, Jamie speaks with Kevin Bube, Vice President, Technology at enVista, about how companies are rethinking digital transformation with a more agile, strategy-first mindset.Many organizat...

25 Sep 202525min

DIY Retail: Navigating Challenges in Fulfillment and Customer Experience

DIY Retail: Navigating Challenges in Fulfillment and Customer Experience

In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today.DIY customers expect fast delivery—and a larger selec...

26 Mar 202525min

How AI and IoT are Reshaping Retail

How AI and IoT are Reshaping Retail

AI, digital innovation, and data-driven insights have changed how the retail operates after the pandemic. And with any transformation, adaptation must follow.In this episode, we’re speaking with Myles...

24 Sep 202438min

Transforming Retail for Modern Consumer Demands

Transforming Retail for Modern Consumer Demands

What can we expect for the future of retail? Are we on the right track to succeed?To address these questions, we are joined by Zach Zalowitz, Principal, Order Management Practice at Perficient, and a ...

20 Aug 202428min

Balancing Quality, Delivery, and Customer Experience in Furniture Retail

Balancing Quality, Delivery, and Customer Experience in Furniture Retail

Amazon reshaped the ecommerce scene, so how can small and mid-sized businesses hold their own against retail giants?To dive into this topic, we’re joined by Joshua Rich, E-commerce Operations Lead at ...

23 Jul 202429min

Redefining Customer Centricity in Modern Marketing

Redefining Customer Centricity in Modern Marketing

Many brands frequently discuss customer centricity, but do they genuinely understand its essence?In today’s episode, we are joined by Carla Kromberg, Senior Marketing Manager of the DACH Region at Flu...

25 Jun 202426min

Business Transformation Through Customer-Centric Data

Business Transformation Through Customer-Centric Data

In this episode, we are joined by Greg Randall, Managing Director & Senior Digital Strategist at Comma Consulting, the author of ”Improve Customer Experiences to Drive Online and In-Store Sales: The 1...

21 Mai 202431min

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