AI Will Touch All IT Work by 2030: How CIOs Balance AI and Human Readiness

Welcome to the essential guide for navigating the AI-driven transformation of information technology. Drawing on insights for CIOs and IT executives, we explore the stark reality that AI will touch all IT work by 2030. According to surveys of over 700 CIOs, 25% of IT work is expected to be performed by AI alone by that year, with 75% being done by humans augmented with AI, meaning 0% of IT work will be done by humans without AI.

This requires organizations to carefully balance AI readiness and human readiness to capture and sustain value. We examine the crucial shift from viewing AI as a source of job loss to understanding it as a driver of workforce transformation. In fact, AI is predicted to create more jobs than it destroys by 2028, but this demands that CIOs restrain hiring for low-complexity roles and reposition talent to new, revenue-generating business areas.

The skills required are fundamentally changing: while AI automates or augments skills like summarization and information retrieval, it creates a need for new capabilities that make workers better communicators, thinkers, and motivators. We discuss how to avoid skills atrophy and ensure workers retain critical core skills.

Finally, we map the right path to AI value by evaluating AI readiness through three lenses: costs (where 73% of CIOs in EMEA report breaking even or losing money on AI investments), technical capabilities (focusing investment on expert decision-making AI agents), and vendors (addressing the competitive landscape and the critical factor of AI sovereignty). Tune in to learn how to apply the Gartner Positioning System to transcend limitations and achieve your organization’s AI ambitions.

Would you like to explore deeper descriptions focused specifically on overcoming the challenge of human readiness or strategies for winning the AI vendor race in the $1 trillion market?