Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25

Product Talk – From Click to Fix: Bringing Automox Actions to Zendesk, E25

What if your IT team could troubleshoot and remediate endpoint issues without ever leaving their service desk? In this episode, Steph Rizzuto and Katherine Chipdey break down the new Automox + Zendesk integration.

They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.

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Episoder(224)

Patch [FIX] Tuesday – [The 570-CVE Month], Ep. 34

Patch [FIX] Tuesday – [The 570-CVE Month], Ep. 34

570 vulnerabilities. That's July's Patch Tuesday count, nearly triple last month and a record by a wide margin. Jason Kikta is joined by host Landon Miles and offensive-security researcher Serena DiPe...

14 Jul 29min

 Executive IT – What IT hiring actually looks like when AI does the work, E07

Executive IT – What IT hiring actually looks like when AI does the work, E07

Eighteen months after the Hands-On IT podcast tackled the state of IT careers, Chelsea Rickey, SVP of Human Resources at Automox, comes back to the conversation to assess what held up, what changed, a...

1 Jul 15min

Product Talk – CISA's BOD 26-04 Directive Explained, E26

Product Talk – CISA's BOD 26-04 Directive Explained, E26

CISA's BOD 26-04 replaces severity-based patching with an exploit-evidence model and remediation clocks as short as three days, fleet-wide, no exceptions. Peter Pflaster and Jason Kikta unpack the fou...

11 Jun 27min

Patch [FIX] Tuesday – [Nothing Weaponized, Everything Exposed], E33

Patch [FIX] Tuesday – [Nothing Weaponized, Everything Exposed], E33

June 2026 has no headliner. Instead of one critical bug, the release spreads thin across the kernel, the network stack, a code editor, an AI assistant, a bootloader, and a nine-year-old Linux root bug...

9 Jun 23min

Patch [FIX] Tuesday – [AI Hits the Hat Trick], Ep. 32

Patch [FIX] Tuesday – [AI Hits the Hat Trick], Ep. 32

The May 2026 Microsoft Patch Tuesday release looks quiet on the surface – no actively exploited zero-days, no public disclosures at release, and a CVE count below the four-month average. Don't let tha...

12 Mai 34min

Patch [FIX] Tuesday – [Emergency Episode: DirtyFrag Exploit Before Patch], Ep. 31

Patch [FIX] Tuesday – [Emergency Episode: DirtyFrag Exploit Before Patch], Ep. 31

Breaking from the normal Patch Tuesday cadence for an emergency drop. On May 7, security researcher Hyunwoo Kim published a working proof-of-concept for DirtyFrag - a Linux kernel local privilege esca...

8 Mai 10min

Autonomous IT, Live! The Math of Modern Attacks, E07

Autonomous IT, Live! The Math of Modern Attacks, E07

In this episode of Autonomous IT, Live!, we break down the widening gap between exploitation speed and remediation reality. Disclosed vulnerabilities keep climbing, exploitation windows keep shrinking...

28 Apr 33min

Secure IT – Claude Mythos: AI Vulnerability Hype vs. Evidence, E23

Secure IT – Claude Mythos: AI Vulnerability Hype vs. Evidence, E23

Claude Mythos dominated the AI security conversation for two weeks straight, from the Cloud Security Alliance's strategy briefing to sharp public skepticism to yesterday's Bloomberg report that unauth...

23 Apr 7min

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