AI Leaders Podcast #82: Transforming Customer Experience with Agentic AI

AI Leaders Podcast #82: Transforming Customer Experience with Agentic AI

In this episode, we explore the front lines of the generative AI revolution in customer service. Join Sharad Sachdev, Global Lead for Gen AI-Powered Customer Experience at Accenture, and Ping Wu, CEO of Cresta, as they discuss how the shift from deterministic to agentic AI is redefining the contact center. Together, they unpack the power of a unified platform that brings AI agents, real‑time human assistance, and conversational intelligence together to transform every customer interaction.

Episoder(82)

Women in AI: Where the Industry Is Now

Women in AI: Where the Industry Is Now

Join us for a special Women's Month episode exploring the evolving landscape of artificial intelligence with three distinguished leaders from Accenture: Keri Smith, AI & Data Lead for Financial Servic...

17 Mar 32min

AI Leaders Podcast #80: Human in the Lead: Redesigning Agency and Trust in AI

AI Leaders Podcast #80: Human in the Lead: Redesigning Agency and Trust in AI

In this episode of the AI Leaders Podcast, Andy Truscott, Global Health Technology Lead at Accenture, is joined by Simon Nazarian, Executive Vice President and Chief Digital & Technology Officer at Ci...

20 Feb 26min

AI Leaders Podcast #79: AI PCs: The New Era of Collaborative Partners

AI Leaders Podcast #79: AI PCs: The New Era of Collaborative Partners

Discover the impact of AI-powered computers in this fascinating episode with Harish Natarahjan, AI Consulting Lead for High Tech, and Prashanth Donepudi, Growth Strategy and HPI Relationship Lead at A...

2 Des 202535min

AI Leaders Podcast #78: AI, Talent, and the Future of Change

AI Leaders Podcast #78: AI, Talent, and the Future of Change

Learn valuable insights into creating a more effective and inclusive workforce with AI in this AI Leaders Podcast episode! Keri Smith, Global Banking Data and AI Lead, sits down with David Parker, Glo...

4 Nov 202538min

AI Leaders Podcast #77: AI and the Global South

AI Leaders Podcast #77: AI and the Global South

Explore how artificial intelligence can drive progress on the UN Sustainable Development Goals in the Global South. Louise James, Accenture Development Partnerships Global Co-Lead at Accenture, is joi...

13 Okt 202544min

AI Leaders Podcast #76: Scaling AI in the Enterprise

AI Leaders Podcast #76: Scaling AI in the Enterprise

Join Accenture's Chief AI Officer Lan Guan and Naveen Rao, Former VP of AI at Databricks, for an open and engaging conversation about the realities of scaling AI within large organizations. Hear about...

30 Sep 202539min

AI Leaders Podcast #75: Operating Models in the Age of AI

AI Leaders Podcast #75: Operating Models in the Age of AI

In this episode of the AI Leaders Podcast, Ashwin Acharya, AI Lead for the Talent & Organization Practice, and Kent McMillan, Managing Director, Strategy at Accenture join Stan Zurkiewicz, Chairman of...

21 Aug 202540min

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