Nathan Muniz - 247Secretary.com - Raw, unpolished BPO content outperforms glossy marketing
Nathan Muniz is the founder and owner of 247Secretary.com. The business is based in Florida, USA, but has contact center operations in the Philippines. Nathan talked to Mark Hillary from the floor of ...
30 Apr 22min
Gary Slade - TP - Why Stability Is the New Battleground in BPO
Gary Slade is the Chief Commerical Officer at TP EMEA. He has many years of BPO and CX experience and he previously led the UK/Ireland operation at TP as CEO. In this conversation with Mark Hillary, G...
23 Apr 25min
Sarah Leff - Interact CC - Why the Eastern Cape Could Be South Africa's Next CX Powerhouse
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16 Apr 23min
Chris Chance - CCI Global - Africa Rising For CX
Chris Chance is the Senior Vice President for East Africa at CCI Global. He is based between Kenya, Rwanda, and Ethiopia. CCI Global is headquartered in the UAR, but has extensive operations across Af...
9 Apr 24min
Steve Sullivan - Channel Doctors - How Do We Manage Customer Rage?
Steve Sullivan is the founder of Channel Doctors. He is based in Bournemouth in the UK. Channel Doctors is a specialist advisory company focused on CX, contact centers, and especially issues such as d...
2 Apr 31min
Melanie Disse - Melanie Disse Consulting - Acting on Customer Feedback
Melanie Disse is the Principal Consultant and Tech Adviser to Melanie Disse Consulting. Melanie Disse Consulting is a CX & VoC consulting firm helping businesses leverage CX as a key competitive diffe...
26 Mar 29min
Gareth Bray - Premier CX - Why Customers Prefer WhatsApp
Gareth Bray is Business Development Director and WhatsApp Guru at Premier CX. He is based in Odiham, Hampshire, UK. Over 100 billion WhatsApp messages are sent daily by users - that's more than a mill...
19 Mar 28min
CCW Berlin 2026 - Feedback Direct From The Floor
CCW 2026 took place at the end of February 2026 in Berlin. Peter Ryan was there on the conference floor. He took a microphone and tried to capture several comments and ideas from the delegates - what ...
12 Mar 21min
