Donald Berryman - ProfectusCX - The Future For The Enterprise-BPO Relationship
Donald Berryman is the Founder & Managing Director at ProfectusCX. He is based in Florida, USA. Don writes a LinkedIn newsletter called The CX Advisor Perspective. He recently published several newsle...
25 Jun 31min
Lara Klick - Klick Advisors - Why Patient Feedback Rarely Leads to Better Care
Lara Klick is the Founder and President of Klick Advisors LLC. She is based in Tampa Bay, Florida, USA. Klick Advisors is a trust-centered consulting practice that helps healthcare leaders and teams n...
18 Jun 34min
Guillaume Luccisano - Yuma AI - The Great CX Reset: Why BPOs May Need a New Business Model
The BPO Industry Isn't Dying. But It May Need to Reinvent Itself Faster Than Anyone Expected. Yuma AI CEO Guillaume Luccisano argues that customer experience providers must evolve from labor arbitrage...
11 Jun 37min
David Rickard - Everest Group - Elevate Ethiopia
David Rickard is a partner at Everest Group. He is based in the UK. David recently visited Ethiopia for the Elevate Africa event. In this conversation with Peter Ryan David gives his take on Ethiopia ...
4 Jun 25min
CXOutsourcers 2026 - Voices From The Conference
The annual CXOutsourcers Mindshare event took place in Ottawa, Canada, earlier in May 2026 (May 18-20). Peter Ryan took a microphone onto the conference floor to capture ideas and comments from the de...
28 Mai 28min
Jonas Berggren - Transcom - What Makes Customers Love A Brand?
What makes a customer love a brand? It is a simple question, but it quickly becomes complicated. People often reach for the obvious examples. Apple customers lining up overnight for the latest iPhone....
21 Mai 34min
Stephanie Reeves Millner - Designing CX For Sales and Revenue
Stephanie Reeves Millner is a Global EVP at TP. She is based in Phoenix, Arizona, USA. It is worth noting from the start of this podcast episode that Stephanie is talking in a personal capacity in thi...
14 Mai 27min
Andrew Hall - Ethenta - Enterprise Agentic AI Transformation
Andrew Hall is the founder and CEO of Ethenta. He is based in Portugal. The "DREAM" service from Ethenta is a strategic framework designed to help organizations transition from traditional hierarchi...
7 Mai 39min
