Maintaining "Humanness" in a Technology & AI Driven Workplace - w/ Ally Financial CHRO Kathie Patterson

Maintaining "Humanness" in a Technology & AI Driven Workplace - w/ Ally Financial CHRO Kathie Patterson

Companies today are rushing to build an AI strategy, but they often forget to create a human strategy to match it. As technology takes over daily tasks, keeping the human element alive at work is a huge challenge for business leaders.

In this episode, Kathie Patterson, Chief Human Resources Officer at Ally, joins us to explore how to balance new AI tools with human emotional intelligence. We uncover how to roll out AI to employees for better efficiency while making sure a human is always in the loop for the moments that truly matter.

Kathie explains why leaders need strong EQ and training in crucial conversations to handle conflicts, since frustrating moments like getting stuck in dead-end phone trees prove that people still crave real human connection during stressful times. We also explore balancing workplace empathy with business accountability, offering real support like mental health and fertility benefits without treating adult employees like children.

Finally, we look at how to adapt to generational shifts, like Gen Z entering the workplace, and the risks of using AI for HR tasks like hiring and promotions. CHROs will find this episode essential for building a future-ready culture that embraces both high-tech tools and deep human connection.

Watch the full video on YouTube

----------

Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(1234)

PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

PwC's Chief People Officer on Training 80,000 People for the AI Era With Human Skills at the Center

I talk with Yolanda Seals-Coffield, PwC US Chief People and Inclusion Officer, about how PwC is preparing 80,000 people for an AI-enabled future. We get into PwC's approach to democratizing AI access,...

6 Jul 53min

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

Tesla Caps AI Spending at $200 a Week, and What Happens When AI Takes Over Human Relationships

July 3, 2026: Tesla is capping employee AI spending at $200 a week after some engineers reportedly burned through thousands of dollars in tokens, showing that "free" AI was never really free. Then I g...

3 Jul 28min

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

Microsoft's $2.5B AI Support Bet, Fired AI Agents, and Why Admin Assistants May Make a Comeback

July 2, 2026: Microsoft is putting $2.5 billion and 6,000 employees behind a new group designed to help customers actually use AI inside their businesses, following a similar move from Amazon. Then I ...

2 Jul 21min

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

Companies Put Limits on AI Spending, Ford Rehires Humans, and Palantir's Alex Karp Calls Out the AI Vendors

July 1, 2026: Companies are discovering that AI agents can drive token usage far beyond what they budgeted for, forcing leaders to bring cloud-style cost controls into AI spending. Then I get into For...

1 Jul 27min

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

The Companies Using AI the Most Are Hiring the Most & Amazon's $1B Bet on People

June 30, 2026: New research from Ramp Economics Lab and Revelio Labs shows that companies spending the most on AI are not shrinking the fastest. They are actually growing headcount faster, including i...

30 Jun 25min

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

Unisys CEO & President Mike Thomson on AI Hype, Layoffs, Data Centers, and the Workforce Reality Check

I talk with Mike Thomson, President and CEO of Unisys, about the real state of AI inside companies. We get into why some organizations are using AI as cover for layoffs, why the backlash against data ...

29 Jun 53min

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

ChatGPT 5.6 Is Here, California's AI Job-Loss Tracker, and Why Executives Don't Want the CEO Job

June 26, 2026: OpenAI launched ChatGPT 5.6 with limited access to only 20 organizations, showing how frontier AI capability and government review are starting to split. Then I get into California's ne...

26 Jun 24min

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

Meta Pauses AI Surveillance, Losing Access to Fable 5 Triggers Lawsuit, and Engineers Hit AI Paralysis

June 24, 2026: Meta's employee surveillance program, which tracked keystrokes, mouse activity, and screenshots before a data exposure forced the company to pause it. Then I get into Legion's lawsuit a...

24 Jun 31min

Populært innen Business og økonomi

stopp-verden
lydartikler-fra-aftenposten
dine-penger-pengeradet
e24-podden
rss-borsmorgen-okonominyhetene
rss-penger-polser-og-politikk
rss-skravla-gar
aftenbladet-intervjuer
pengepodden-2
finansredaksjonen
livet-pa-veien-med-jan-erik-larssen
rss-pa-konto
utbytte
morgenkaffen-med-finansavisen
okonomiamatorene
tid-er-penger-en-podcast-med-peter-warren
liberal-halvtime
lederpodden
pengesnakk
stormkast-med-valebrokk-stordalen