Troy Hooper: Pepper Lunch CEO

Every New Hire gets 'oriented' either haphazardly, intentionally, or in a dynamic and impactful way.  In this episode we unpack how we've helped hospitality and retail brands do it in a dynamic way.

27 Jan 202521min

Hear from Sr. Training Manager Chris Rodriguez on how TopGolf invested in their leadership development programs, building 4 programs in 6 months.

20 Jan 202543min

In this conversation with Nick Lawrence, VP of HR for Chic-fil-a, we dive in to the secret behind their famous Guest Experience, the power of 1 on 1's, and even how Nick has used AI to help his team b...

16 Jan 202528min

In our roles at our previous corporate job, we launched a podcast to help solve a communications problem. Our multi-unit Leaders were always on the go and were disconnected from initiatives and happen...

15 Jan 202510min

TJ Schier, is a leading brand builder, operator and culture creator primarily in the competitive socializing, family entertainment and hospitality franchising space.   TJ breaks down his new venture a...

13 Jan 202532min

In training employees have you ever wondered if you're training the right thing? Or maybe feel you're training too many things? Sam breaks down his process of how to determine exactly what to train an...

9 Jan 20257min

"What's Chic-Fil-A, Starbucks, and Panera doing to hire candidates?" we were asked. We didn't know. So we went there, asked for jobs, and secretly filmed it. Here's how that experience shaped Candidat...

8 Jan 202510min

As trainers in Hospitality we are constantly looking for the best way to each people to "go fast." Speed of service, flow, throughput, quick service, get 'em through the line....whatever you call it -...

5 Aug 202411min