#67 Passion for the Customer: Understand the Customer's Needs and Priorities
Josh Short, Director of Strategic Partnerships, talks about Understanding the Customer's Needs and Priorities. How attending the customers meetings, industry events and working with key partners led t...
30 Apr 3min
#66 Safety Without Compromise: Know the Work, No Shortcuts, No Exceptions
Nathan Waller, Deputy Project Manager, discusses Know the Work, No Shortcuts, No Exceptions. Being prepared and conducting a briefing that can challenge thinking and inspire engagement can lead to eli...
20 Mar 4min
#64 Step Up
Gordon Morales, Project Manager for National Construction, shares how during a potential tragic event, Stepping Up meant creating a plan and taking action — preparing his team to meet the challenges a...
24 Okt 20254min
#63 Get Your Mind Right
Doug Bourne, General Manager TEXRail, reminds us that Getting Your Mind Right is spelled out in the Culture Playbook. Review this when needed, create a plan and work the process.
17 Okt 20255min
#62 R Factor Skillset
Tod Byrd Sr. Director of Commuter/Intercity Rail talks about the challenges of receiving difficult news and how deploying the R Factor Skillset (Press Pause, Get Your Mind Right, and Step Up) can assi...
3 Okt 20253min
#61 Personal Journey First
In this episode, David Lucas, Vice President of Track/Infrastructure Maintenance, shares how making the Journey to Excellence a personal journey first can positively impact your life—and how that pers...
22 Aug 20253min
#60 The R-Factor Mindset
Chris Comer discusses the R-Factor Mindset and what gives us the starting point to effectively leverage E+R=O. It starts with understanding we do not control events, but our response is 100% our choi...
21 Feb 20254min
