Trust, Tech & Time: Rethinking Practice Management Systems in Modern Veterinary Practice - Episode 54

Trust, Tech & Time: Rethinking Practice Management Systems in Modern Veterinary Practice - Episode 54

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ellie Waldron (RVN and Customer Product Consultant Manager at MWI) and Ryan Norton (Head of Product at Merlin) to explore one of the most overlooked drivers of practice success: trust in technology.

From the unseen role of practice management systems in shaping client confidence, to the real-world frustrations of clunky workflows and underutilised tools, this conversation bridges the gap between frontline clinical experience and product design. Ellie shares how trust flows from PMS → team → pet owner, while Ryan unpacks how human-centred design, stability, and communication underpin successful tech adoption.

Together, they dive into feature bloat, the realities of poor onboarding, and how small, thoughtful improvements, like smarter follow-up workflows and integrated payments, can save hours across a busy practice day. Looking ahead, they discuss whether the PMS of the future becomes invisible, modular, or something entirely new.

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Episoder(55)

From Diagnosis to Prediction: The Future of Veterinary Medicine - Episode 53

From Diagnosis to Prediction: The Future of Veterinary Medicine - Episode 53

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Dr. Eve Hanks - veterinarian, clinical pathologist, and CEO of MyRNA Diagnostics. They explore how cutting-edge scie...

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The Psychology of Practice: Rethinking Performance, Pressure & What Healthy Really Means - Episode 52

The Psychology of Practice: Rethinking Performance, Pressure & What Healthy Really Means - Episode 52

This episode of the Modern Veterinary Practice Podcast explores the realities of burnout, performance pressure, and workplace wellbeing in the veterinary profession. Clinical psychologist Jason Spende...

26 Mar 23min

From Survival Mode to Intentional Leadership: Building Culture That Sustains Teams in Veterinary Practice - Episode 51

From Survival Mode to Intentional Leadership: Building Culture That Sustains Teams in Veterinary Practice - Episode 51

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Debbie Robinson, founder of Vetnetics, to explore what real leadership looks like in today’s veterinary profession.T...

25 Feb 25min

Beyond the Rota: Leadership, Efficiency & Change Management in Modern Vet Practice │Episode 50

Beyond the Rota: Leadership, Efficiency & Change Management in Modern Vet Practice │Episode 50

What if the real key to sustainability in veterinary practice isn’t working harder - but working smarter?In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by veterinary ...

12 Feb 24min

Insurance, AI & a Little Bit of Magic: Simplifying Veterinary Practice for the Next Decade - Episode 49

Insurance, AI & a Little Bit of Magic: Simplifying Veterinary Practice for the Next Decade - Episode 49

Insurance is often seen as a necessary evil in veterinary practice – complex, slow, and admin-heavy. But what if it didn’t have to be that way?In this episode of Modern Veterinary Practice, host Jack ...

29 Jan 27min

Culture, Care, and the Future of Veterinary Practice - Episode 48

Culture, Care, and the Future of Veterinary Practice - Episode 48

In this episode of the Modern Veterinary Practice Podcast, Jack Peploe is joined by Ian Stroud and Francesca Verney, co-founders of Pet People Vets, to explore what “human-first” veterinary care looks...

15 Jan 26min

But What About the People? | Episode 47

But What About the People? | Episode 47

Veterinary technology is everywhere - so why do so many teams feel more stretched than supported? Recorded live at London Vet Show, host Jack Peploe is joined by Ben Sweeney (founder of Vidivet) to un...

18 Des 202533min

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