Customer Education As A Growth Engine

Customer Education As A Growth Engine

Customer education is evolving. But is it driving real business impact or just more training?

In Arc 3 of Harald’s Curious Corner, I explore the connection between skills, customer education, and performance. Through conversations with leaders across L&D and customer learning, one theme keeps surfacing: training alone isn’t enough. What matters is whether learning moves the needle on adoption, retention, and growth.

This season involves discussion on why skills data is becoming foundational and why customer education must be built around real jobs to be done, not just content libraries.

If you’re responsible for proving impact, aligning learning to business outcomes, or building a skills-based organisation, this arc will challenge how you think about customer education.

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Harald Overaa on LinkedIn: https://www.linkedin.com/in/haraldovera/

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Episoder(40)

Why Customer Education Is Becoming a Growth Engine

Why Customer Education Is Becoming a Growth Engine

Customer education is no longer just about creating content. It is about driving customer success, growth, and measurable business impact.In this episode, I sit down with Eric Mistry, AI & Automation ...

26 Aug 48min

Building Learning People Actually Use

Building Learning People Actually Use

The real opportunity for L&D is not using more AI. It is building learning that solves the right business problems.In this episode, I sit down with Ryan McCrea, Founder and Principal Consultant at Luc...

20 Aug 47min

Turning Learning Into a Product With Erick Prospero

Turning Learning Into a Product With Erick Prospero

Education should not just be content organizations produce. Used well, it should be a product that solves real problems for the people who pay for it.In this episode, I speak with Erick Prospero, CEO,...

13 Aug 49min

Why You Should Join Learning Technologies 30U30

Why You Should Join Learning Technologies 30U30

The biggest opportunity for L&D isn’t AI. It’s earning a seat at the right conversations.L&D has spent years being asked to build training. That expectation is changing. As AI reshapes the way organis...

6 Aug 41min

How People Teams Can Build Trust With AI

How People Teams Can Build Trust With AI

AI should not make “people teams” less human. Used well, it should help them become more intentional about the work only humans can do.In this episode, I speak with Erica Farmer, CEO of Quantum Rise a...

30 Jul 46min

Why AI Adoption Starts With Behaviour

Why AI Adoption Starts With Behaviour

AI adoption should not be measured by how often someone opens a tool. The real question is whether their behaviour changes.In this episode, I speak with Jerry Pharr, Founder and CEO of Sales Excellenc...

23 Jul 45min

Building Champions and Earning a Seat at the Table

Building Champions and Earning a Seat at the Table

"You have to find your sponsors. You have to start with things that you are capable of solving today."That line from Becky Willis, Founder and Chief Learning Officer at Tractus Learning, captures the ...

16 Jul 43min

Building AI-Native Learning For Real Capability

Building AI-Native Learning For Real Capability

Learning is no longer something people leave work to do. It is becoming something the work itself reveals.In this episode, I speak with Shellie Grieve, Director of Learning Innovation & Emerging Techn...

9 Jul 47min

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