The Latest and Greatest Attorney Concerns and Expectations When Working With a Claims Administrator

The Latest and Greatest Attorney Concerns and Expectations When Working With a Claims Administrator

Class action settlement administration is no longer a back-office function - it's a risk management function.

In class action practice, the difference between a smooth settlement that is approved by the court and a problematic one often comes down to the experience of the claims administrator. In the latest episode of Alternative Litigation Strategies, I sat down with Jim Prutsman – veteran class action settlement administrator and CEO of Fidexis.

Jim and I covered:

    • What separates a true partner from a low-cost vendor
    • Practical strategies to combat fraudulent and abusive claims, including the limits of relying on IP data alone
    • Why notice programs need to evolve beyond traditional mail—and how to actually measure effectiveness
    • The growing role of AI in claims administration and call center operations
    • Key ethical and financial considerations, including transparency in billing and handling of settlement funds

If you're litigating or settling class action matters, this is a conversation worth your time.

Episoder(37)

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Settlement Counsel: A Unique and Powerful Asset to Control Litigation Risk

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Settlement Counsel: A Unique and Powerful Asset to Control Litigation Risk. It was a great pleasure to speak with my latest guest, Mike Connery, a Partner in the Philadelphia office of the law firm Ma...

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In this episode of the Alternative Litigation Strategies podcast, host Kevin Skrzysowski interviews Brian Beckcom, an AI expert, trial lawyer, and computer scientist, about the impact of artificial in...

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On Episode #30 of the Alternative Litigation Strategies podcast, host Kevin Skrzysowski sits down with author and technology evangelist W. Curtis Preston to discuss the latest eDiscovery challenges, s...

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