The Latest and Greatest Attorney Concerns and Expectations When Working With a Claims Administrator

The Latest and Greatest Attorney Concerns and Expectations When Working With a Claims Administrator

Class action settlement administration is no longer a back-office function - it's a risk management function.

In class action practice, the difference between a smooth settlement that is approved by the court and a problematic one often comes down to the experience of the claims administrator. In the latest episode of Alternative Litigation Strategies, Kevin sat down with Jim Prutsman – veteran class action settlement administrator and CEO of Fidexis.

Jim and Kevin covered:

    • "04:30 – What separates a true partner from a low-cost vendor
    • "17:08 – Practical strategies to combat fraudulent and abusive claims, including the limits of relying on IP data alone
    • "33:28 – Why notice programs need to evolve beyond traditional mail—and how to actually measure effectiveness
    • "48:52 – The growing role of AI in claims administration and call center operations
    • "1:04:08 – Key ethical and financial considerations, including transparency in billing and handling of settlement funds

If you're litigating or settling class action matters, this is a conversation worth your time.

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