House Was So Bad We Didn't Even Stay There

On this week’s episode of Short Term Rental Management, Luke Carl shares a frustrating personal vacation experience in Orlando where a poorly managed rental property, misleading communication, and a broken pool heater led his family to abandon the stay and eat the cost. He uses the situation to emphasize that guest experience and communication are everything in short-term rental management, stressing that “the guest is always right” and that failing to address issues proactively can cost hosts both revenue and reputation. Luke also highlights how weak competition in saturated markets like Orlando creates major opportunities for operators who simply maintain clean, well-managed properties and prioritize customer service.

How to connect with Luke:

The Short Term Shop - https://theshorttermshop.com/

Short Term Shop Plus - stsplus.com

Join the Short Term Shop Facebook group

Check out the Short Term Shop on YouTube

For more information on how to get into short term rentals, read Avery’s books:

Smarter Short Term Rentals - Buy it on Amazon
Short-Term Rental, Long-Term Wealth: Your Guide to Analyzing, Buying, and Managing Vacation Properties – Buy it on Amazon

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Episoder(194)

Pricelabs AI Connection with Richie

On this week's episode of Short Term Rental Management, Luke Carl is joined by Richie Khandelwal, one of the founders of PriceLabs, to explore how the platform has evolved from manually entering thous...

18 Aug 41min

I'm No Longer Asking for Reviews

Luke Carl questions whether hosts have become too focused on asking guests for five-star reviews, arguing that constantly requesting feedback can come across as desperate and may even encourage negati...

11 Aug 13min

Reviews After 10 Years

Luke Carl explains why bad guest reviews are one of the most valuable tools for improving a short-term rental business, arguing that even unfair criticism often contains a lesson worth addressing. He ...

4 Aug 11min

Killing it in Killington

Luke Carl is joined by Holly from Killington Mountain Homes to discuss how she leveraged her background in the tech industry to build a high-performing short-term rental management company in Vermont....

28 Jul 45min

How and When to Rehab a Short-Term Rental

Luke Carl shares practical advice on planning and managing short-term rental rehabs, explaining why the offseason is the ideal time to tackle major projects and why new owners should resist renovating...

21 Jul 20min

Guestspectations

Luke Carl explains why setting clear guest expectations—what he jokingly calls "guestspectations"—is one of the most important responsibilities of a short-term rental property manager. He argues that ...

14 Jul 13min

How To Price Your Short-Term Rental Part Two: Minimum Night Stays

On this week's episode of Short Term Rental Management, Luke Carl continues his pricing series by explaining how to pair multiple base prices with customized minimum night stay profiles in PriceLabs t...

7 Jul 12min

Be Where You Are

Luke Carl shares an open-mic office hours session covering the mindset shifts that separate long-term success from short-lived wins in the short-term rental business. He encourages listeners to embrac...

30 Jun 26min