The Long Game of Restoration

The Long Game of Restoration

Tim Miller has seen the inside of a lot of restoration companies. After more than 30 years in the cleaning and restoration industry—starting at a mom-and-pop janitorial supply house, moving through specialty chemicals, a decade at Jon-Don, a construction company in New Mexico, and eventually founding Business Development Associates (BDA)—he has developed what he calls a body of knowledge that keeps growing with every client. This is his story.

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Episoder(489)

Stop the Information Dump: Why Clearer Proposals Win More Cleaning Contracts

Stop the Information Dump: Why Clearer Proposals Win More Cleaning Contracts

A great proposal should build confidence—not confusion. In this conversation, we explore why clarity often outperforms complexity in cleaning and restoration proposals, how overloaded estimates can hu...

21 Mai 9min

From the Lab to the Reprocessing Floor: How Enzymatic Detergents Get Tested, Chosen, and Trusted

From the Lab to the Reprocessing Floor: How Enzymatic Detergents Get Tested, Chosen, and Trusted

What does it take to develop effective enzymatic detergents for today’s healthcare environments? In this episode, we explore how detergent manufacturers validate cleaning performance, differentiate th...

15 Mai 18min

Where Cleaning Contracts Are Really Won or Lost

Where Cleaning Contracts Are Really Won or Lost

Winning a contract is only half the battle—executing a smooth transition is where the real pressure begins. In this episode, Randy Burke and Jason Little at DCS Global break down one of the biggest hi...

14 Mai 20min

Cleaning in the Age of AI and Automation

Cleaning in the Age of AI and Automation

What happens when a university engineering project turns into a global technology company helping major facility service organizations digitize operations?

14 Mai 10min

Hantavirus and Beyond: Is the Cleaning Industry Ready for What’s Coming?

Hantavirus and Beyond: Is the Cleaning Industry Ready for What’s Coming?

Biohazard incidents can happen anywhere—schools, offices, healthcare facilities, public spaces, transportation hubs, and commercial buildings. When cleaning professionals encounter blood, bodily fluid...

13 Mai 9min

Is Your Website a Pretty Brochure or a Powerful Business Tool?

Is Your Website a Pretty Brochure or a Powerful Business Tool?

A great-looking website doesn’t always mean great results. In this episode, we explore why so many cleaning company websites fail to convert—and what you can do about it.

13 Mai 10min

Why New Cleaning Employees Quit Before They Even Settle In

Why New Cleaning Employees Quit Before They Even Settle In

Over 55% of cleaning industry new hires quit within the first 60 days—and many companies are asking the wrong question about why. In today’s program, we explore what separates cleaners who stay from t...

13 Mai 9min

Why Most Quarterly Business Reviews Fail

Why Most Quarterly Business Reviews Fail

Most business owners in the cleaning and facility solutions industry are good at what they do. They know how to run a crew, manage a job, and keep clients happy. What they're less comfortable with—and...

11 Mai 17min

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