RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz, ServiceNow

RR011: ServiceNow Knowledge 2026: SaaSpocalypse and the CRM Paradigm Shift with Hannah Datz, ServiceNow

The SaaSpocalypse marks the end of traditional CRM with manual data entry, rigid interfaces, and seat‑based software no longer make sense in an AI‑driven world. Success now depends on outcome‑focused plumbing: intelligent orchestration that delivers results, not screens.

This week, Dave, Esmee, and Rob are joined by Hannah Datz, Americas Vice President of CRM at ServiceNow, to unpack the major announcements from ServiceNow Knowledge 2026 in Las Vegas and explore how AI is accelerating the SaaSpocalypse and driving a fundamental shift in the future of CRM.

TLDR

00:34 – Introduction
00:54 – Hang out: Happy Password Day and emerging threats
06:46 – Conversation with Hannah Datz
57:20 – From tennis excitement to the best burger ever

Guest

Hannah Datz: https://www.linkedin.com/in/hannahdatz/

Hosts

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/

Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production

Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/

Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound

Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/

Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

'Realities Remixed' is an original podcast from Capgemini

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Episoder(219)

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

RR018 Reflections on Season 5, what we loved, learned and the responsibility we have as Tech leaders today

Dave, Esmee, Rob and Marcel wrap up an incredible Season 5, reflecting on the biggest technology trends, the most memorable conversations, and the fantastic guests who joined us along the way. From AI...

23 Jul 1h 28min

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

RR017: Engineering the impossible with quantum computing, Jonathan Owens, GE Vernova

Quantum materials discovery shows how quantum computing can create real value in industry by working alongside AI, advanced computing, and experiments to better understand materials, improve decision-...

16 Jul 48min

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

RRSP04 The state of Life Sciences, pt 4 - The future of health and better patient outcomes with Thorsten Rall, Capgemini

Life sciences are at a turning point, where scientific innovation, regulatory pressure, and patient expectations collide with unprecedented advances in data, AI, and digital platforms. IT is no longer...

9 Jul 58min

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

RRSP03 The state of Life Sciences, pt 3 - Reimagining MedTech, where devices meet digital platforms with Predrag Angelovski, Healthcare Informatics at Philips

Life sciences are at a critical inflection point, where scientific innovation, regulatory demands, and patient expectations converge with advances in data and artificial intelligence, positioning IT a...

2 Jul 53min

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

RR016 The new resilience imperative for CxOs with Benjamin Trump, SRA & Cedrick Moriggi, co-found the CCRO network under the UNDRR

Resilience is the recognition that in today’s highly interconnected and unpredictable world, disruption cannot always be anticipated or prevented and therefore requires a shift from traditional risk a...

25 Jun 54min

RRSP02 The state of Life Sciences, pt 2 - How AI relates to human life and longevity with Dr. Alex Zhavoronkov, Insilico Medicine

RRSP02 The state of Life Sciences, pt 2 - How AI relates to human life and longevity with Dr. Alex Zhavoronkov, Insilico Medicine

Life sciences are at a critical inflection point, where scientific innovation, regulatory demands, and patient expectations converge with advances in data and artificial intelligence, positioning IT a...

18 Jun 47min

RR015 Innovation isn’t a funding problem with Andre Loeskrug Petri, JEDI part 2

RR015 Innovation isn’t a funding problem with Andre Loeskrug Petri, JEDI part 2

Innovation isn’t about funding, it’s about how organisations are built and led. Progress comes from cutting bureaucracy, empowering mission-led teams, and asking the right questions to unlock bold bre...

11 Jun 1h 6min

RRSP01 The state of Life Sciences, pt 1 - The world, challenges and future of Life Sciences with Thorsten Rall, Capgemini

RRSP01 The state of Life Sciences, pt 1 - The world, challenges and future of Life Sciences with Thorsten Rall, Capgemini

Realities Remixed, formerly known as Cloud Realities, launches a new season exploring the intersection of people, culture, industry and tech.Life sciences are at a turning point, where scientific inno...

4 Jun 52min

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