Navigating the ups and downs of running a will writing business

Navigating the ups and downs of running a will writing business

The Today's Wills and Probate Podcast welcomes Andrew Buchan, Managing Director of James McKenzie Wills, to discuss the ups and downs of running an estate planning business. Andrew has been with the business for 14 years and has seen the development of the sector first hand. He explains his role and responsibility both to his staff but also to his clients; it's been said many times but customer service really is king and ensuring that staff have the tools to do their jobs effectively is huge...

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Episoder(88)

Back to the future; the return of the 'family lawyer'

Back to the future; the return of the 'family lawyer'

Given the changing dynamics of estate planning and private client law there is an opportunity for lawyers and law firms to reassert the principle of the 'family lawyer'; someone to whom a family can t...

2 Jul 39min

CILEX CEO Interview: "I was in the job for 16 days before Mazur..."

CILEX CEO Interview: "I was in the job for 16 days before Mazur..."

After a baptism of fire when just 16 days into her new role as CEO of the Chartered Institute of Legal Executives (CILEX) Jennifer Coupland was thrust into one of the biggest crises legal services has...

18 Jun 32min

A highly unusual way to scatter loves ones' ashes

A highly unusual way to scatter loves ones' ashes

When we think about scattering a loved ones' ashes we might picture a favourite spot or peaceful place that holds an important part in our lives. Not many of us would think about releasing them from ...

4 Jun 18min

The "motherhood penalty" and the legal profession

The "motherhood penalty" and the legal profession

The latest Today’s Wills and Probate Podcast turns its attention to one of the profession’s most persistent, and least openly discussed, challenges: the impact of maternity leave on women’s careers in...

20 Mai 28min

What do 250,000 wills tell us about private practice in 2026?

What do 250,000 wills tell us about private practice in 2026?

The latest Today’s Wills & Probate Podcast looks at what can be understood from analysis of over 250,000 Wills and what clients really want. The data is drawn from LEAP Estates' comprehensive 2026 Pr...

7 Mai 36min

Tackling the funding gap in estate administration

Tackling the funding gap in estate administration

Founded in 2020 Provira is one of a handful of FCA-regulated organisations offering inheritance and estate lending services to cover inheritance tax and estate costs. In this latest Today's Wills and...

23 Apr 19min

Understanding complaints and early resolution opportunities

Understanding complaints and early resolution opportunities

The latest episode of the Today’s Wills and Probate podcast welcomes Senior Ombudsman at the Legal Ombudsman (LeO) Clair Daniel to explore the current landscape of legal complaints handling, the chall...

9 Apr 32min

The future of technology in wills and probate

The future of technology in wills and probate

From lawyer, to Microsoft and Meta, and now to Arken.legal, Anthony Philips legal journey takes him through a series of household technology names and halfway round the world before recently landing a...

26 Mar 33min

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