Catering to change, with Melissa Sutherland of Best Impressions Caterers

In 2019, Melissa Sutherland made a dramatic career shift, leaving her role as a bank executive at Bank of America to join Best Impressions Catering as the company’s chief operating and financial officer. Her move from a global financial institution to a small catering business offered her the chance to take her expertise to a new industry, she says, helping the company expand from a single location in Charlotte to three, including Raleigh and Charleston.

But just as she was settling into her new role, the Covid pandemic hit.

Facing a sudden halt in operations, Sutherland and her team pivoted to launch "Table & Twine," a home delivery service that helped keep staff employed and kitchens running during the shutdowns. Today, Table & Twine remains a successful arm of Combined Caterers, showing how innovation during a crisis can create lasting change.

In this episode of The Charlotte Ledger Podcast, Sutherland talks with host Steve Dunn about the transition from a big banking job to a small catering company, the challenges of navigating a small business through the pandemic, what she learned from watching Hugh McColl, former CEO and president of Bank of America, and more.

Sutherland was a recipient of The Ledger’s 40 Over 40 Award in 2024. The awards celebrate often unheralded people over the age of 40 who are making important contributions to Charlotte.

This episode of The Charlotte Ledger Podcast is presented by Trinity Episcopal School, marking 25 years of creating scholars, nurturing spirituality and embracing diversity in Charlotte's center city. Trinity offers a unique K-8 curriculum with a focus on critical thinking, curiosity about the world around us, and service to the community. Learn more about the admission process for the 2025-26 school year and register for an open house at TESCharlotte.org.

For more information about The Charlotte Ledger, or to sign up for our newsletters, visit TheCharlotteLedger.com. This episode is part of a series in which we interview winners of The Charlotte Ledger 40 Over 40 Awards, which honor people aged 40+ who are making our community a better place. Find out information about those awards at Ledger40Over40.com.

This podcast was produced by Lindsey Banks.

This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.thecharlotteledger.com/subscribe