The Operations Room: A Podcast for COO’s6 Nov 2025

85. AI Employees

In this episode we discuss: AI employees. We are joined by Matt Lhoumeau, Cofounder & CEO at Concord

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We chat about the following with Matt Lhoumeau:

How do you balance the need for structure with the chaos of fast-growing operations?
What happens when marketing becomes a true conversation rather than a one-way message?
Why are standards and expectations so critical to building trust in a growing team?
How can leaders create clarity without stifling creativity?
What’s the real difference between being busy and being effective?

References

https://www.linkedin.com/in/mattlhoumeau/
https://www.concord.app/
https://eu1.hubs.ly/H0lMWln0

Biography

Matt Lhoumeau is the CEO and co-founder of Concord, the leading provider of AI-powered Agreement Intelligence solutions. With over a decade of experience transforming how businesses manage contracts, Matt helps operations leaders unlock strategic value from their agreements and turn contracts from cost centers into profit drivers.

To learn more about Beth and Brandon or to find out about sponsorship opportunities click here.

Summary

04:05 – AI tools and operational leadership.

08:05 – The power of systems thinking in AI bots

12:01 – Using AI to challenge you

15:16 – AI-first mantra

19:40 – Legal department AI substitutes

22:36 – Being a systems owner

24:30 – ChatGPT as a therapist

27:37 – Using AI to evolve and be durable

31:34 – How tools and frameworks are used over time.

34:58 – The balance between AI and human intervention

35:19 – Evolving with AI

37:05 – The right inputs

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