Master Your Craft, Build Your Network – with Stephanie Zumbuhl & Steve Thompson

Master Your Craft, Build Your Network – with Stephanie Zumbuhl & Steve Thompson

Welcome to Episode 4 of Operations Excellence with host Mark O'Donnell! In this episode, Mark is joined by Stephanie Zumbuhl of Abacus Grant Services and Steve Thompson, founder of Integrity Cost Consulting. Together, they dive into the real-world challenges, lessons, and victories of running successful businesses.

🎯 In this episode, you’ll hear: 🔹 The importance of empathetic listening and why it’s a game-changer in client relationships. 🔹 Steve’s “Peanut Butter Principle” and how it shaped his approach to cost consulting. 🔹 Why mastering your craft and building a powerful network is critical for long-term success. 🔹 The reality of starting a business without a safety net—and the mindset you need to survive it. 🔹 How Steve’s 20+ years of cost benchmarking data helps clients slash expenses and boost cash flow. 🔹 Mark’s reflections on passion, purpose, and why full retirement isn’t always the end goal.

🗣️ Whether you’re a business owner, entrepreneur, or just someone who loves a good behind-the-scenes business conversation, this episode is packed with insights that can help you level up.

💥 Ready to take your operations to the next level? Hit that subscribe button and join us on this journey to excellence.

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Episoder(14)

Turning Ideas Into Action with Zachary Premo

Turning Ideas Into Action with Zachary Premo

In this episode of Operations Excellence, Mark O’Donnell is joined by Zachary Premo, founder of The LED Sign Guys and a young entrepreneur building momentum in the digital signage space.Mark and Zach ...

22 Mai 45min

The Director’s Lens on Leadership: Voice, Presence, and the Power of Active Listening (w/ Joann Yarrow)

The Director’s Lens on Leadership: Voice, Presence, and the Power of Active Listening (w/ Joann Yarrow)

In Episode 13 of Operations Excellence, Mark O’Donnell welcomes back Joann Yarrow of Distinctive Voices for a conversation that blends leadership, communication, and performing arts into one practical...

20 Feb 47min

One-Year Anniversary Special: Preparing Your Business for What’s Next

One-Year Anniversary Special: Preparing Your Business for What’s Next

It’s the one-year anniversary of the Operations Excellence Podcast, and Mark O’Donnell marks the milestone with a special panel episode bringing back past guests for a real-world conversation on one b...

9 Jan 1h 12min

Readiness, Mindset & Meaningful Growth: A Conversation with Adam Feck

Readiness, Mindset & Meaningful Growth: A Conversation with Adam Feck

In Episode 11 of the Operations Excellence Podcast, Mark O’Donnell sits down with Adam Feck — President of Forward 46 and Co-Founder of the Strategic Executive Alliance — for a powerful conversation a...

5 Des 202556min

People, Purpose & Preparedness: Leading Through Connection and Change

People, Purpose & Preparedness: Leading Through Connection and Change

In this milestone 10th episode of Operations Excellence, host Mark O’Donnell welcomes two inspiring leaders who embody what it means to build organizations with purpose — one through people, the other...

3 Nov 20251h 21min

Regenerative Medicine & Building Better School Cultures — with Dr. Marc Pietropaoli and Will Staton

Regenerative Medicine & Building Better School Cultures — with Dr. Marc Pietropaoli and Will Staton

In Episode 9 of Operations Excellence, host Mark O’Donnell welcomes two guests in back-to-back conversations.Segment 1 — Dr. Marc Pietropaoli (Victory in Motion): A fellowship-trained sports medicine ...

3 Okt 20251h 22min

Taking Businesses to the Next Level with Staff Leasing’s Mark Roberts

Taking Businesses to the Next Level with Staff Leasing’s Mark Roberts

In this episode of Operations Excellence, host Mark O’Donnell sits down with Mark Roberts, co-founder and Executive Vice President of Staff Leasing, to talk about 36 years of helping companies streaml...

5 Sep 202549min

Persistence, Passion, and the Power of Relationships

Persistence, Passion, and the Power of Relationships

In Episode 7 of Operations Excellence, host Mark O'Donnell welcomes two passionate guests who embody entrepreneurial grit and creative reinvention.First, meet Zach Premo, founder of Ads on the Go, who...

8 Aug 20251h 14min

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