How a Florida water utility is tapping into AI

After emigrating from Cuba to the U.S. at age ten, Georges Gonzalez struggled to find his voice and his passion. It took joining the Civil Air Patrol and, later, the Air Force to boost his confidence and instill a work ethic he’d carry with him for years.

He began his post-military career as a delivery driver for Coca-Cola, where he quickly moved up the ranks. But after working for the company for more than a decade, Georges took a buy-out in 2015. Before long, he was on to his next adventure, working in the water utility sector, starting in Pinellas County in west-central Florida. Today, he’s the director of enterprise solutions for water resources in nearby Hillsborough County, Florida.

This week on With Great Power, Georges talks about how his team is evaluating AI tools for improving its customer service representative training, among other functions. Georges explains the county government’s careful approach to using artificial intelligence, how department staff have reacted to it, and how the water resources team is testing the technology.

Credits: Hosted by Brad Langley. Produced by Mary Catherine O’Connor. Edited by Anne Bailey. Original music and engineering by Sean Marquand. Stephen Lacey is executive editor. The GridX production team includes Jenni Barber, Samantha McCabe, and Brad Langley.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(84)

America’s data center backlash is speeding up energy reform

As a young lawyer working for an environmental nonprofit, Allison Clements always thought politics would prevent her from becoming an energy regulator. But by the time Senator Chuck Schumer recommende...

15 Sep 24min

Duke Energy’s demand response playbook

Some people turn to YouTube to watch music videos, clips of their favorite television shows, or how-to videos. Brian Lusher turned to it for a different reason. Years ago, Brian started downloading a...

1 Sep 22min

Affordability is the gatekeeper of the energy transition

Matt Ross feels at home in the ocean, on his surfboard. Strong currents, choppy conditions, and the occasional thrashing are all part of the experience — and the joy of a good, long wave makes it all ...

18 Aug 24min

Alice Yake on building the grid of tomorrow

Alice Yake’s parents’ taught her and her brother the importance of fairness and discipline, but also how to overcome obstacles and tackle big problems. Those life skills have served Alice throughout ...

4 Aug 25min

Season 7 is coming soon

Building a cleaner, resilient grid is no small task — especially today, as energy demand surges, electricity prices rise, and political headwinds strengthen. But over and over again, across six season...

21 Jul 1min

How PSEG Long Island found its footing

Brian Kurtz doesn’t shy away from a tough climb. He’s always loved the mountains, and in college he spent an entire semester “abroad” in the Western Rockies, learning about ecology while also trudging...

23 Jun 23min

How Google is taking energy efficiency from server rooms to living rooms

Ellen Zuckerman followed her nose, literally, into her first career as an energy auditor in New York City. She had an uncanny ability to sniff out dangerous gas leaks in apartment buildings. That led...

9 Jun 22min