Jo Norton on transforming risk from gatekeeper to enabler

Jo Norton, Chief Risk Officer at Ecology Building Society, joined ThirdEye's Claire Rees to share what nearly two years of transformation has actually looked like on the ground, and what it means to lead a risk function that helps an organisation move forward, not slow it down.

In this conversation, Jo talks about shifting risk from a gatekeeping function to one built on education, empowerment, and genuine collaboration. From upskilling first-line colleagues during a major technology migration, to navigating the environmental tensions of AI adoption, to winning her organisation's award for best collaborative team. This is an honest, practical look at what modern risk leadership demands.

You'll hear Jo's take on:

- Why educating first-line colleagues, not just policing them, is what drives real risk maturity

- How to build a risk strategy that's directly aligned to business strategy - The AI dilemma facing mission-driven organisations with environmental commitments

- What it takes to be commercially minded, strategically focused, and still keep your members safe

- Why no one should be afraid of not having all the answers

Whether you're leading a risk function, working in compliance, or navigating your own transformation programme, Jo's experience is a reminder that the strongest risk teams are also the most collaborative ones.

Read the full article: https://jadethirdeye.com/blog/jo-norton-on-transforming-risk-from-gatekeeper-to-enabler/ #FinancialCrime

#RiskManagement #AML #Compliance #BuildingSocieties #CRO