Tales of a Travel Agent21 Jul 2025

Episode 16: The Worst Clients

In this laugh-out-loud and painfully relatable episode, Becky and Jake tackle one of the most controversial topics in the travel trade — are friends and family actually the worst people to book holidays for? From being ghosted after sending quotes, to awkward “can you match this screenshot from On the Beach?” requests, they discuss why those closest to us often make the most difficult clients — and how to set boundaries early on.

But it’s not all complaints! They also dive deep into the difference between being a travel agent versus just being a transactional booker. Jake shares how asking the right questions and recommending based on true insight builds long-term relationships, while Becky gives top tips on adding thoughtful touches, like personalized gifts and clever follow-up strategies, to keep customers coming back year after year.

Plus, the pair chat cruise advice (of course), the ethics of animal encounters on holiday, how to make use of all those branded freebies from supplier events, and the shocking realisation that Becky has miscounted her visited countries for years. Spoiler alert: she’s actually been to 54, not 49.

Expect mini-rants, real talk, and the kind of insider stories only travel agents can truly appreciate. If you've ever questioned your career after quoting for your cousin’s dream holiday only for them to book it themselves — this one’s for you.

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Episoder(73)

Jake almost quits the pod!

This week on Tales of a Travel Agent, Becky and Jake are back with plenty of chaos, questionable quiz answers and a whole lot of travel chat.They talk about the positive side of the travel industry an...

24 Aug 46min

I am bossing it right now!

This week on Tales of a Travel Agent, Jake and Becky are back with plenty of travel chat, strong opinions and the usual chaos!They talk about a very expensive LEGOLAND VIP experience, the latest Danub...

17 Aug 44min

She won't stop talking Expedition!

🎙️ Episode 32: Arctic Adventures, Luxury Expeditions & Travel NightmaresThis week on Tales of a Travel Agent, Becky returns from an unforgettable expedition showcase in Svalbard, sharing everything f...

10 Aug 43min

Win three nights in DUBAI!

🎙️ Episode 31 – New Studio, New Sponsor & Cyprus Adventures!This week, we're coming to you from our brand-new podcast studio as Tales of a Travel Agent enters an exciting new chapter with our very fi...

3 Aug 43min

Is she EVER in this country?

This week on Tales of a Travel Agent, Jake and Becky are back with another packed episode full of travel industry chat, hilarious stories and plenty of tangents.Becky kicks things off with the chaos o...

27 Jul 41min

Celebrating Agent Achievements

Episode 29: Awards, Adverts & Airport Parking Nightmares! 🏆🎙️Fresh from the Agent Achievement Awards (and running on very little sleep!), Jake and Becky are back with a jam-packed episode full of tr...

20 Jul 39min

How David Attenborough are you?

🎙️ Episode 29 – Antigua Adventures, Travel Pet Peeves & Should Travel Agents Be Regulated?This week on Tales of a Travel Agent, Becky returns from an unforgettable solo trip to Antigua, sharing the h...

13 Jul 48min

Bonus Episode - Hanging off a cliff!

Becky and Jake spend the night camping off the edge of a cliff in Pembrokeshire! Listen to find out how they get on Hosted on Acast. See acast.com/privacy for more information.

9 Jul 22min