Insights: Solving the Trillion-Dollar Staffing Issue
MGMA Podcasts22 Mai 2019

Insights: Solving the Trillion-Dollar Staffing Issue

A trillion dollars! According to a recent Gallup article on workplace employment, U.S. businesses lose a trillion dollars every year to voluntary turnover. In this MGMA Insights podcast, we explore the reasons behind such high employee turnover, and then our subject matter experts reveal the process improvement tools and processes they employ to improve management staff in a medical practice. Experts interviewed include: * Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, Consultant, Author and Educator * Adrienne Lloyd, MHA, FACHE, Chief Administrative Office, Duke Eye Center, Duke Medical Center * Rick Weymier, MBA, FACMPE, Chief Administrative Officer, WB Carrell Memorial Clinic * Melissa Phillippi, President and Co-founder, Performance Culture A note for podcast listeners: If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership

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Episoder(786)

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AI Is Already in Your Practice: Michael Ducsak on Governing What Comes Next

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3 Nov 33min

Beyond the Waiting Room: Building Accessible Exam Spaces with August Boehnlein

Beyond the Waiting Room: Building Accessible Exam Spaces with August Boehnlein

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with August Boehnlein, marketing manager for Midmark’s medical division, to explore what patient accessib...

28 Okt 33min

The Claim That Never Gets Denied: Patti Peets’ Blueprint for an AI-Driven Revenue Cycle

The Claim That Never Gets Denied: Patti Peets’ Blueprint for an AI-Driven Revenue Cycle

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Patti Peets, chief revenue and client experience officer at UnisLink, to explore how artificial inte...

21 Okt 38min

Modernizing the Medical Practice Without Chasing the Next Shiny Tool, with BPM's Caila Cohen, Josh Schmidt, and Sven Jost

Modernizing the Medical Practice Without Chasing the Next Shiny Tool, with BPM's Caila Cohen, Josh Schmidt, and Sven Jost

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with BPM partners Caila Cohen, Josh Schmidt and Sven Jost to explore what meaningful back-office moderniz...

14 Okt 22min

Building Patient Trust Through Better Communication with Patient Experience Experts Chelsea Grear and Jasmin Barber

Building Patient Trust Through Better Communication with Patient Experience Experts Chelsea Grear and Jasmin Barber

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chelsea Grear, Patient Experience Specialist III, UT Physicians, and patient experience healthcare p...

7 Okt 41min

Finding Hidden Capacity in Ambulatory Care with Chris Seaman

Finding Hidden Capacity in Ambulatory Care with Chris Seaman

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Chris Seaman, vice president of enterprise sales at QGenda, to examine why expanding patient access ...

30 Sep 23min

From Advocacy to Action: A Conversation with MGMA's 2026 Legislative Liaison of the Year Adam Pople

From Advocacy to Action: A Conversation with MGMA's 2026 Legislative Liaison of the Year Adam Pople

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Adam Pople, MGMA's 2026 Legislative Liaison of the Year, to discuss healthcare advocacy, legislative...

23 Sep 21min

Growing With Healthcare: A Lifetime of Learning and Leadership with Tracy Bird, MGMA's 2026 Lifetime Achievement Award Winner

Growing With Healthcare: A Lifetime of Learning and Leadership with Tracy Bird, MGMA's 2026 Lifetime Achievement Award Winner

On this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams chats with Tracy Bird, MGMA’s 2026 Lifetime Achievement Award recipient, about a healthcare career shaped by curios...

16 Sep 29min

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