Succession Planning Done Right, with Bob Bush: Prepare Your Practice Before It’s Too Late

In this episode of the MGMA Insights Podcast, host and senior editor Daniel Williams sits down with Bob Bush, a seasoned healthcare executive and MGMA leader, to explore one of the most overlooked — and perhaps most critical — aspects of medical practice management: succession planning.

Drawing from decades of experience, Bob shares practical strategies for identifying future leaders, avoiding operational disruption, and building a sustainable organization. The conversation also touches on leadership development tools, lessons learned from real-world failures, and how proactive planning can prevent chaos when key team members leave.

Whether you're leading a large medical group or a smaller outpatient practice, this episode offers actionable insights to help you future-proof your organization.

Key Takeaways

[05:10] Getting to know Bob Bush

• Bob shares highlights from his healthcare leadership career, including his role as CEO of a large physician group
• Reflections on MGMA involvement, career growth, and lessons learned across leadership roles

[05:55] Why succession planning is NOT optional

• Waiting until a crisis hits (retirement, illness, sudden departure) can paralyze operations
• Succession planning should start on day one, not during an emergency

[06:27] Succession planning goes beyond leadership roles

• Critical roles include HR, payroll, IT, and front desk staff
• Every “mission-critical” position needs a backup plan

[09:03] Lessons from failure: what happens without a plan

• Real-world example: a physician-led practice collapses operationally when the leader is suddenly absent
• No shared access, no cross-training, no backup = total shutdown

[12:32] The retirement reality check for leaders

• Retirement is a 5-year transition process, not a switch you flip
• Leaders must plan for purpose, identity, and daily structure post-career

[15:35] Practical tools for succession planning (visit the video version of this interview on YouTube to view Bob's screenshares)

• Build a simple spreadsheet tracking:
  • Key roles
  • Potential successors
  • Risk level of departure

[19:46] Identifying future leaders within your organization

• Use structured tools like the 9-box talent grid
• Focus development efforts on high-potential, high-performing employees

[23:55] From recruiter to practice leader

• A pivotal career moment led Bob from physician recruiting into practice management
• Early mentorship sparked his long-term involvement with MGMA

[26:10] Why MGMA certification and continuing education matter

• Demonstrates commitment to the profession, similar to physician board certification
• Requires ongoing continuing education to stay current
• Bob shares his role in helping develop certification exam questions and shaping industry standards

[00:33:18] The human side of leadership transitions

• Loss of daily interaction can lead to isolation
• Staying engaged (consulting, volunteering, part-time work) is key to well-being

Resources

• MGMA Member Webinar: Is Your Practice Ready for its Next Chapter of Leadership? (on-demand access available through MGMA)
• Book Recommendation: The Ruthless Elimination of Hurry by John Mark Comer
• Podcast Mentioned: Midlife Chrysalis
• MGMA Member Tool: Succession Planning Template

Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.