From Tech to Service Advisor: Training, & Shop Leadership with Cody Kirkessner

Like the show? Show your support by using our sponsors.

Need to update your shop systems and software? Try Tekmetric HERE

Launch your tool game to the next level with Launch Tech USA! HERE

Recorded at Tools in Hershey, PA, Jeff Compton features Cody Kirkenester of Fadely’s Auto Masters. After 15 years as a technician and shop foreman, Cody transitioned into the service advisor and shop manager role. He shares his journey into the automotive industry, the training culture that helped shape his career, and a memorable diagnostic breakthrough using a lab scope. Cody also discusses mentoring technicians, managing customer relationships, parts quality challenges, AI in the shop, and one of his fears.

Timestamps
00:00 Meet Cody Kirkenester
00:56 From Tech to Advisor
02:27 Early Car Obsession
04:25 School and First Shops
07:40 Joining Faidley’s Auto
08:33 Training Culture
12:31 Diagnostic Breakthrough
15:08 Corvettes and Specialty Cars
20:16 Team Development and Mentoring
28:09 Moving Into Management
38:45 Challenges of Being a Service Advisor
47:51 Parts Quality Issues
51:43 Recruiting Young Talent
55:55 Scopes and AI Tools
58:44 Succession Planning
01:01:20 Legacy and Leadership
01:07:41 Wrap Up and Next Steps

Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(168)

The Fine Line Between Viral Content and Rage Bait | Bryan Pollock, Tonnika Haynes and Braxton Critcher

Like the show? Show your support by using our sponsors.Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HERERecorded at To...

30 Jun 1h 4min

Dealership or Independent Shop: Which Is Better? | Eric Schoenberger

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this epi...

23 Jun 2h 22min

Why Some Technicians Are Leaving Flat Rate | Daniel Whitey

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this Jaded M...

16 Jun 1h 56min

Why Shops Lose Technicians Overnight | Lisa Coyle and Kat Ayers from Promotive

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this epi...

2 Jun 1h 48min

Why Repair Shops are Toxic and Why Technicians Deserve More with Greg Hilliard

26 Mai 1h 11min

Derek Amodio Was a Chef but Now He’s a Technician?

19 Mai 1h 36min

Christopher Clingerman Compares Fleet Life to the Dealership

Like the show? Show your support by using our sponsors. Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this epi...

12 Mai 2h 22min