#269 – Why Outbound Is Dead: Susan Terry (Alvaria) on the Rise of Proactive Customer Outreach Podcast Description
Susan Terry, SVP and Head of Product at Alvaria, joins Get Out of Wrap for a wide-ranging conversation about the death of "outbound" and the rise of proactive customer outreach. Drawing on decades spe...
14 Aug 46min
#268 - What if leadership didn't need a leader - Danny Wareham
Here's a Spotify description for this episode:#268 - What if leadership didn't need a leader? - Danny WarehamWhat if the best leaders are the ones who know how to get out of the way? In this episode, ...
7 Aug 47min
#267- James Revell - Why great teams don't grown on trees.
Martin welcomes back "the Bearded Wonder Man" himself, James Revell, for a wide-ranging conversation on leadership, team culture, and the future of customer experience. Drawing on years of judging nat...
24 Jul 49min
#266 - A closer look at what contact centres may look like in 2035
Martin takes a closer look at the near future of the contact centre — not the vague "AI will replace everyone" headlines, but a practical, role-by-role breakdown of how the industry might really chang...
26 Jun 15min
#265 - Has contact centre technology actually improved? With Danny Wardell
Martin Teasdale is joined again by Danny Wardell of Alvaria for Part 2 of their conversation. Fresh from a great response to Episode 1, they dive deeper into the realities of contact centre life, from...
19 Jun 44min
#264 - Prioritisation, Decision Systems & Improvement with The Forum
Feeling stuck in a cycle of firefighting, endless meetings, and inbox management — and wondering why nothing ever seems to truly improve? This episode might be exactly what you need.Martin is joined b...
17 Jun 52min
#262 - Teams, Trust, and BOSS Culture
In this episode I am joined once again by the brilliant Lee Houghton for a conversation that gets to the heart of what makes a team a real team, and what gets in the way.They explore why "team" is con...
15 Mai 54min
