SHIFT BREAK! The Danger of Fast-Track Training
The temptation for fast-track people during training is a very common one. I would go so far as to say that, half of the reason we see the inconsistencies and quality of product and service issues we ...
25 Sep 11min
627: Why You Need to Work IN Your Business
We hear the advice from the popular author of "The E-Myth" saying that we should work ON our business, not IN it. While I understand and agree with the point being made to not get caught up in tasks p...
23 Sep 20min
SHIFT BREAK! Vibes Are a Cheap Replacement For Meaning
I hear the word "vibes" used as a stand in for a lot of different things. Most often it is used to describe a somewhat ambiguous sense of good feelings or peace of mind around a culture or a person. T...
19 Sep 9min
626: Why You Are Not Getting Ahead in Your Career
We all have ambitions and hopes for our career but time passes and we don't see any progress. It would be a mistake to chalk this up to fate instead of a lack of progress that comes from a lack of int...
16 Sep 35min
SHIFT BREAK! It's Got To Hurt If It's To Heal! : The Pins and Needles of Positive Change
All too often we are likely to stick with the comfortable and known dysfunction or the habitual neglect of important areas of our business, than to take the uncomfortable but needed step of fixing and...
10 Sep 9min
625: 5 Ways To Make Your Coffee Taste Better
The quality of your coffee is one of the main reasons people choose your cafe vs another. It is the baseline expectation customers have for a specialty coffee shop and today, in spite of our abundant ...
7 Sep 42min
624: Founder Friday! The Power of Inclusion w/ Lindsay Wrege of 321 Coffee in Raleigh, NC
One of the coolest things about coffee is how it can be used as a catalyst for change. Today we are going to be talking with someone who has built one of the best examples of how a business with a vis...
5 Sep 47min
SHIFT BREAK! It's The Way You Say It: Tips For Improving How People Receive Your Words
You may have the best advice and information, but then your delivery can often fall flat or even have the opposite effect. This is very common in the cafe leadership environment where things are busy ...
3 Sep 9min
