What AI Learned From 738,000 Patient Conversations — Podium | Dennis Steele

What happens when AI handles more than 738,000 patient conversations and books 75,000 appointments?

You get a front-row seat to how patient expectations are changing and where the future of aesthetics is headed.

On this episode of The Dr. Randi Show, Dr. Randi Boyette sits down with Dennis Steele, Co-Founder of Podium, to discuss how artificial intelligence is transforming the patient experience and helping clinics meet a new generation of consumer expectations.

Drawing from hundreds of thousands of real-world patient interactions, Dennis shares what today’s consumers want, why speed and convenience have become critical drivers of conversion, and how AI is evolving from a simple chatbot into a powerful business tool capable of booking appointments, optimizing schedules, and supporting clinic growth.

The conversation also explores why OpenAI recognized Podium’s work, what separates effective AI from the countless tools entering the market, and how clinics can leverage technology without losing the personalized experience patients expect.

Dr. Randi & Dennis discuss:

• What 738,000 patient conversations reveal about today’s aesthetic consumer

• Why response time has become one of the biggest drivers of patient conversion

• How AI is influencing patient decisions before they ever contact a clinic

• The rise of Agentic AI and what it means for aesthetic businesses

• Why OpenAI spotlighted Podium’s technology

• How AI is helping clinics improve conversion, efficiency, and revenue

• What the future of patient communication may look like

Whether you’re embracing AI or still trying to understand where it’s headed, this episode offers a practical look at one of the biggest shifts happening in aesthetics today.

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