Accessibility and Inclusion by Design: Closing the Digital Divide - E189

This week, our episode marks a timely moment—20 years since New Zealand signed the UN Convention on the Rights of Persons with Disabilities (UNCRPD)—and Victoria Wray, Manager Agency Standards and Integration, Department of Internal Affairs and Shu Run Yap, Principal Advisor, Operations and Delivery Strategy & Enablement, Whaikaha - Ministry of Disabled People use it as a lens to discuss accessibility and inclusion by design. The conversation focuses on how New Zealand can close the digital divide by moving beyond accessibility as a late-stage fix and instead embedding lived experience and inclusive thinking into the architecture of digital service delivery.
You'll hear the "why" and the "how" of the shift underway: treating accessibility as core public service infrastructure (not a procurement checkbox), designing services around choice and equitable channels, and transitioning from legacy web standards to a broader digital accessibility standard that covers apps, documents, and more. The episode also explores feedback-driven innovation—making it easier for people to report barriers, using accessibility statements and clear contact channels, and ensuring AI-enabled services don't unintentionally amplify bias or exclude disabled communities.

Victoria Wray, Manager Agency Standards and Integration, Department of Internal Affairs and Shu Run Yap
Principal Advisor, Operations and Delivery Strategy & Enablement, Whaikaha - Ministry of Disabled People.

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