Opportunity or illusion? What AI can (and can't) do for hospitality - with Dr. Alessio Delpero
Season 2 of The Insider Podcast continues as we tackle the hottest topic on the hospitality business agenda: AI. Under the expert guidance of Dr. Alessio Delpero, we cut through the emotion and guessw...
22 Jun 37min
How to stay ahead in luxury, with Susanna Nicoletti
We’re getting straight down to business with a frank and thought-provoking episode filmed on location in Paris and starring luxury industry consultant and commentator, Susanna Nicoletti. It’s no secre...
7 Mai 1h 7min
Adventures in hospitality with Frédéric Biousse
The Insider Podcast returns for a second season in 2026; and this time we’ll have a blend of audio and video episodes across the series. As a special season preview, we present a compelling tête-à-têt...
16 Jan 58min
Hans Meyer: hospitality innovator
“I'm a very big believer in that by listening to people and spending time, you can learn a lot about what's in their mind and about their current and future behaviors. What happens if the company beco...
12 Aug 202547min
Nicolas Bellaton: the Dubai difference
“I think one of the other huge game changers is that – especially in the high luxury industry – you don't compare any more with the best hotel in Dubai; but you have in your mind the experience you ha...
18 Jul 202545min
Exploring hospitality's new frontiers with Hala Matar Choufany
“And this is why I think now hospitality is fun. In the last seven to eight years, we've seen much more creativity, because doing business has become also more expensive. The risks are elevated. Which...
1 Jul 202555min
Bashar Wali: confessions of a hotel addict
“We mistakenly think we're in the service business; we're in the hospitality business. Wrong. We are in the retail business.” When Bashar Wali opens up about the hospitality industry, it pays to liste...
17 Jun 20251h 6min
