Episode 38 - Tech Transfer with Sticky Customers with Dr Angeline Achariya

In this episode I had the chance to catch up with Dr Angeline Achariya, who has had a successful technology transfer journey moving across industry and the innovation sector throughout her career. With her formative years spent on the land in Fiji and in Queensland, she moved into agribusiness starting at Mrs Crockett's then moving through Mars and Fonterra to where her executive career took route with Yum! Brands and subsequently Mondelez International. Ange then moved to Monash University to lead what she started at Mondelez, before moving back to the private sector with Simplot and now in her portfolio career journey.

We explore what innovation looks like in different organisations and brand environments. We touch on the world of Quick Service Restaurants and the challenge of tech transfer with a younger workforce. We explore in some detail innovation at Mondelez and the establishment of the Monash Food Innovation Centre. This was established in 2013 and was an early Australian forerunner in developing industry, research, government agrifood clusters. Ange took me through some of the approaches taken and the importance of listening to what industry wanted from the emerging entity – an "outside in" rather than "inside out" approach.

In establishing the Centre, Ange describes some of the concerns and cultural challenges that emerged. We touch on SME concerns around partnering and sharing IP, why Monash University and differing perspectives around risk between the founding parties, including the Victorian Government. We discuss the importance of securing a mandate to get on with things and some of the associated governance dynamics. Here risk management and perception were managed through a "no surprises" approach and developing an understanding of the boundaries of involved parties. The rate of change of partner ecosystems also offered some interesting connections back to our recent discussions with David Thodey (in Episode 34) and Andy Shafer (in Episode 36) around culture and clock speeds.

We wrap our discussion with the introduction of the "of getting sticky with customers" and the importance of building relationships through which partners engage over the longer term. Ange also notes that innovation isn't formulaic and that the same approach cannot be applied in all circumstances. Purpose, Strategy, Culture, Risk Appetite and Capability among the partners and within the broader ecosystem also shape approaches to innovation and tech transfer. We finish our discussion talking about the need for resilient sustainability and solving the right problems for the right customer to create new value.