331: The First 30 Seconds: Winning Patient Trust On The Phone With Danny Bobrow, MBA

331: The First 30 Seconds: Winning Patient Trust On The Phone With Danny Bobrow, MBA

What if the biggest threat to your practice's growth isn't your marketing budget, but the way your team handles the very first phone call? Getting the phone to ring is necessary, but never sufficient. In this episode, host Erin Gallardo, PT, DPT, NCS, talks with Daniel A. "Danny" Bobrow, MBA — creator of The Art of First Impressions™ and The Persuasion Blueprint, and President of AIM Dental Marketing — about the three pillars of persuasive communication: caring, connection, and collaboration. Danny reframes the moments clinicians tend to fumble, like the "do you take my insurance?" question that quietly hands control of the call to the caller, and "expert override," the well-meaning habit of finishing a patient's sentence that costs you the connection you were trying to build. For neuro clinicians, the throughline lands close to home: therapeutic alliance measurably improves outcomes, and small shifts keep the nervous system out of threat mode so real behavior change can happen. Whether you're fielding first calls in a cash-based practice or trying to get a patient to actually do their home program, it's a practical masterclass in influence as an act of caring rather than coercion. Learn more about Danny's work at dannybobrow.com.

Support Danny's foundation at: https://www.climbforacause.org

Www.Facebook.com/danielabobrow

Www.Linkedin.com/In/Danny Bobrow

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Episoder(100)

332: Can Transcutaneous Stimulation (TSS) Help Patients With Spinal Cord Injuries Improve? With Dr. Yi-Kai Lo, PhD and Rose Tilton, OTR/L, OTD

332: Can Transcutaneous Stimulation (TSS) Help Patients With Spinal Cord Injuries Improve? With Dr. Yi-Kai Lo, PhD and Rose Tilton, OTR/L, OTD

In this episode, host Erin Gallardo, PT, DPT, NCS, talks with returning guest Rose Tilton, OTR/L, OTD, an occupational therapist at Marquette University's Neuro Recovery Clinic, and new guest Dr. Yi-K...

24 Aug 41min

330: Working With The "Excluded" Patient: A Case Study Using Modified CIMT After Stroke With Briana Elson, MS, OTR/L, BCPR, CBIS

330: Working With The "Excluded" Patient: A Case Study Using Modified CIMT After Stroke With Briana Elson, MS, OTR/L, BCPR, CBIS

What do you do when the most evidence-based intervention you have is also the one your patient is "not allowed" to receive? Constraint-induced movement therapy has decades of research behind it, yet i...

10 Aug 36min

329: When the System Sends Them Home: Kim Williams-Feth, BSW, On Why Neuro Patients Need An Advocate

329: When the System Sends Them Home: Kim Williams-Feth, BSW, On Why Neuro Patients Need An Advocate

What happens to your neuro patients after they leave your care, and who's in their corner when the discharge falls apart? In this episode, host Erin Gallardo, PT, DPT, NCS, sits down with Kimberlie Wi...

3 Aug 46min

328: Adding Jet Fuel To Stroke Therapy With Mason Hearn, PT, DPT, NCS On Vivistim's Paired Vagus Nerve Stimulation

328: Adding Jet Fuel To Stroke Therapy With Mason Hearn, PT, DPT, NCS On Vivistim's Paired Vagus Nerve Stimulation

What if a patient who is years — even decades — out from their stroke could still make meaningful gains in their affected arm? In this episode, host Erin Gallardo, PT, DPT, NCS, talks with Mason Hearn...

27 Jul 46min

327: Hope, Connection, And Care Coordination: Russell Meyerowitz On The Parkinson's Wellness Fund And Raya Health - Tools For Today

327: Hope, Connection, And Care Coordination: Russell Meyerowitz On The Parkinson's Wellness Fund And Raya Health - Tools For Today

What happens to a family when "wellness" stops meaning saunas and cold plunges and starts meaning keeping the lights on? In this episode, host Erin Gallardo, PT, DPT, NCS, talks with Russell Meyerowit...

20 Jul 46min

326: Why Standard Heart Rate Formulas Fail People With Parkinson's With Cielita Lopez-Lennon, PT, DPT, NCS

326: Why Standard Heart Rate Formulas Fail People With Parkinson's With Cielita Lopez-Lennon, PT, DPT, NCS

Are the heart rate formulas we've been using actually working for our patients with Parkinson's? In this episode, hosts Erin Gallardo, PT, DPT, NCS, and Claire McLean, PT, DPT, NCS, discuss with Cieli...

13 Jul 42min

325: Falls Training For Parkinson's: Why Patients Are Demanding It With Naomi Casiro, BSc., MPT

325: Falls Training For Parkinson's: Why Patients Are Demanding It With Naomi Casiro, BSc., MPT

What would it look like if your patients stopped fearing the floor?  In this episode, hosts Erin Gallardo, PT, DPT, NCS, and Claire McLean, PT, DPT, NCS, discuss with Naomi Casiro, physiotherapist and...

6 Jul 39min

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