118 - When AI Takes the Wheel: The Future of Consumer Intelligence

118 - When AI Takes the Wheel: The Future of Consumer Intelligence

Karen and Lenny tackle the seismic shifts reshaping market research and consumer intelligence. From the Middle East's emergence as a technology powerhouse to AI tools that are compressing the entire purchase funnel into milliseconds, the industry is evolving faster than ever. The conversation cuts through the hype to address what really matters: how companies can bridge the gap between what consumers say and do, whether smaller firms can survive the automation race, and how much control we're willing to surrender to AI systems that can reprogram themselves.

As virtual worlds become trivially easy to create and customer intelligence platforms consolidate into unified ecosystems, one question looms large: are businesses prepared to adapt their strategies for an increasingly automated future, or will they be left behind?

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Episoder(71)

150 - 75% Want More AI. Only 23% Trust It.

150 - 75% Want More AI. Only 23% Trust It.

Salesforce is reportedly paying around $2 billion for Listen Labs, and that's just the start. This week's episode digs into what happens when AI research tools move into the software we already use ev...

5 Okt 49min

140 - AI Is Getting Cheaper. Judgment Is Getting Pricier

140 - AI Is Getting Cheaper. Judgment Is Getting Pricier

AI can move faster, work cheaper, and handle more than ever—but human judgment is still the differentiator. In this episode of The Exchange, Karen Lynch and Lenny Murphy unpack why “cognitive surrende...

28 Sep 45min

148 - AI Is Moving Faster Than Business Can Keep Up

148 - AI Is Moving Faster Than Business Can Keep Up

AI innovation isn’t slowing down—but can businesses keep up? In this episode of The Exchange, Karen Lynch and Lenny Murphy unpack the billions flowing into AI, measurement, and research tech, from Pro...

21 Sep 49min

147 - The $2 Billion Question Facing Market Research

147 - The $2 Billion Question Facing Market Research

AI is eating enterprise software from the inside out, and market research is either infrastructure or acquisition bait. In episode 147 of The Exchange, Karen Lynch and Lenny Murphy dig into a $2 billi...

14 Sep 48min

146 - More Data, Less Insight: AI's Value Problem

146 - More Data, Less Insight: AI's Value Problem

AI is rewriting the rules of research, commerce, and insights work. In episode 146 of The Exchange, Karen Lynch and Lenny Murphy cover massive funding rounds chasing decision infrastructure, shaky AI ...

7 Sep 46min

145 - Digital Twins, Synthetic Data, and the New Rules of Research

145 - Digital Twins, Synthetic Data, and the New Rules of Research

AI is rewriting the rules of research and marketing, and not always gently. This episode digs into what happens when digital twins start speaking for us, when synthetic data gets too convincing to que...

31 Aug 41min

144 - AI Is Changing Research. But Can We Still Trust the Data?

144 - AI Is Changing Research. But Can We Still Trust the Data?

AI funding just topped $400 billion. A research giant went private at a huge premium. And fake polling data fooled the media. What do these have in common? In episode 144 of The Exchange, Lenny Murphy...

25 Aug 54min

143 - The Real Signal Behind This Week's Biggest Insights Industry Deals

143 - The Real Signal Behind This Week's Biggest Insights Industry Deals

A $2 billion ad verification deal, a trillion dollars in retail spending up for grabs by AI agents, and a synthetic population standing in for 8.3 billion real people. In episode 143 of The Exchange, ...

17 Aug 49min

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