Working Through Differences: Unity in First Responder Agencies
Send us Fan Mail In any workplace, disagreements are inevitable: whether with a boss, a peer, or a subordinate. But in the first responder profession, the stakes are higher. We owe it to the citizens ...
10 Aug 37min
Interview Rescue: Turning a Failing 911 Job Interview Around
Send us Fan Mail Going in for a 911 dispatcher or first responder interview can feel like stepping into a high-stakes call. You’re facing a panel firing questions at you, the pressure is on, and somet...
20 Jul 39min
From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 2
Send us Fan Mail LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear. A former librarian who answered the call to public s...
29 Jun 32min
From Library Shelves to 911 Headsets: LaWanda Felder’s Inspiring Career Change Part 1
Send us Fan Mail LaWanda Felder went from checking out books to answering 9-1-1 calls in one of the most dramatic career changes you’ll ever hear. A former librarian who answered the call to public s...
22 Jun 29min
Controlling the Weather: How Shift Supervisors Shape the Energy in the Comm Center
Send us Fan Mail There are few things that can change the entire atmosphere of an emergency communications center faster than the shift supervisor. In a high-stakes environment built on crisis, chaos,...
1 Jun 35min
PSAP Consolidation: Cost-Saving Efficiency or Hidden Disaster?
Send us Fan Mail The consolidation of Public Safety Answering Points (PSAPs) is one of the most debated topics in the 9-1-1 world today. Proponents say it saves money, boosts efficiency, and puts more...
25 Mai 32min
Remedial Training: Closing Skill Gaps in 9-1-1 and Dispatch
Send us Fan Mail In the course of being hired on to work as an emergency operator, whether as a 9-1-1 calltaker or dispatcher, new hires receive extensive training on policies, procedures, and the dem...
18 Mai 36min
