Behavior Profiles and Kata in the Workplace

What You'll Learn in This Episode:
In this episode of the Lean Solutions Podcast, Natalie Howden is joined by Cindy Darnell, Steve Burgett, and Jordan Kimball for a preview of their sessions at the Lean Solutions Global Summit. Together, they explore how organizations can design better processes, reduce ambiguity, strengthen communication, and develop people through continuous improvement.

Steve and Jordan share how their work at Gentex focuses on designing systems that make problems visible, reduce noise and chaos, and create the stability needed for people to become proactive problem solvers rather than constant firefighters. They also discuss how these principles can be applied beyond manufacturing to support and administrative environments.

Cindy dives into DISC and how understanding different communication and behavioral styles can help leaders navigate change, strengthen teams, and support lean culture transformation. The conversation also explores the connection between people and innovation, the importance of understanding ourselves and others, and how Kata can become a powerful people development process.

Whether you're leading change, improving processes, developing people, or building a stronger continuous improvement culture, this episode offers practical insights for creating systems that work better and teams that work better together.

Key Takeaways:
1. Design processes to make problems visible and reduce ambiguity
2. Standardization and stability give people more room to problem-solve and innovate
3. Understanding different communication styles can make change more effective
4. People and innovation are better together when communication and systems support both

Links:
https://www.findleansolutions.com/summit-2026/
https://www.findleansolutions.com/