Feelings Are Louder Than Words
World Class Business Leaders Insights30 Okt 2025

Feelings Are Louder Than Words

Customer feedback is more than words, it's emotion, intent, and behavior combined. This episode explores how sentiment analysis is transforming customer service by merging data science with real-world experience.

Drawing on insights from Gennaro Miele, Head of Contact Center at Porsche Bank Austria, from his presentation at the Digitale Kundenerfahrung - Special AI Edition 2025, this episode examines how analyzing customer sentiment can predict behavior, strengthen loyalty, and ensure ethical AI use under EU regulations.

Discover their whole presentation on YouTube

And check all other events at: www.worldclassbusinessleaders.com

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