Driving business outcomes - Enterprise Architecture - Daniel Hurtibuise, Builders First Source (#48)
In this episode, Daniel Hurtubise, Senior Engineering Manager at Builders First Source, shares his experience leading Salesforce teams and connecting technology with real business needs. Daniel disc...
6 Okt 1h 5min
Disruptive Change Management - Richard Kadeg (#46)
Why is change management still treated as optional when poor adoption can derail even the best technology implementation? In this episode, we explore why transformation projects fail, how to measure c...
8 Sep 49min
Building a Community of Practice - Paul Kobs, Graco (#45)
How can a Salesforce Community of Practice improve governance, collaboration, and operational efficiency across a large organization? In this episode, Paul Kobs shares insights on building and scaling...
25 Aug 56min
Customer Loyalty in Restaurants - Jeff Wilshire, Mooyah Burgers (#44)
What does it take to build customer loyalty in the restaurant industry? In this episode, Jeff Wilshire shares insights on restaurant loyalty programs, customer experience, digital engagement, marketin...
11 Aug 49min
Thriving in an M&A Environment - Emily Malanos (#43)
How do you keep technology, CRM, and Revenue Operations moving forward during a merger or acquisition? In this episode, Emily Malanos shares insights on thriving in an M&A environment, harmonizing com...
28 Jul 57min
Building Products in the AI Era - Rich Walker, Quik! (#42)
What does it take to build successful products in the AI era? In this episode, Rich Walker explores how AI is changing product development, workflow automation, customer experience, and the way busine...
14 Jul 52min
The Power of Community - Tiffany Spencer, The Giving Kitchen (#41)
How can community and technology create meaningful change in the Salesforce ecosystem? In this episode, Tiffany Spencer explores the power of community, digital transformation, mentorship, and technol...
30 Jun 57min
