TFL SHORTS: Consultant Client Relationships

What happens when a consultant does too good a job? In this Fault Line Short, Kim Scribner sits down with Aniela Larson to unpack the tricky dynamic between consultants and the sponsors who hire them — and why doing less might actually be the more valuable service.

Drawing on the neuroscience of change, Aniela explains why friction is essential to real behavior change, and how "expert mode" can quietly rob clients of the ownership they need to sustain results. Kim and Aniela dig into the IKEA effect (why we value what we build with our own hands more than what's handed to us), the "watch one, do one, teach one" model borrowed from medical training, and the subtle language cues — like "you" instead of "we" — that signal an engagement is headed for trouble.

Whether you're a consultant navigating scope creep, a leader trying to get the most out of an outside partner, or just curious how lasting change actually sticks, this conversation offers a candid look at what it really takes to hand ownership back to the people who need it.

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Episoder(42)

Because Someone Said So

Kim Scribner and Gary Lancina return from a late-summer break to tackle a phrase that grates on both of them: "we're doing this because [so-and-so] said so." Is blind compliance ever the right move, o...

15 Sep 35min

TFL SHORTS: Innovators

In this revealing short conversation, Gary Lancina and Kim Scribner dive into the subtle differences between leaders who build, innovate, and galvanize. They explore how understanding your innate stre...

8 Sep 11min

What Makes Great Teams

What separates a team you tolerate from one you'd follow into a snowstorm (literally)? Host Kim Scribner reunites with four former colleagues — Scott Bane, Lindsay Smith, Nate Carney, and Riley Nevil ...

1 Sep 32min

TFL SHORTS: Operational Debt

Kim Scribner sits down with Sarah Smith, Chief Innovation Officer of Iconoclast Innovations, to talk about operational debt — the lesser-known cousin of tech debt. They dig into why onboarding often f...

25 Aug 13min

L&D in Healthcare

The U.S. is short hundreds of thousands of electricians, millions of medical assistants, and countless other skilled workers — and the barriers keeping people out of these careers are often language, ...

18 Aug 32min

TFL SHORTS: Radical Candor

Radical candor only works when the room can hold the truth. Kim Scribner and guest Aniela Larson unpack how to give direct feedback in workplaces where psychological safety is thin and hierarchy is he...

11 Aug 15min

The Leadership Mirror

What if the secret to better leadership is a mirror, not a manual? This week, Kim Scribner and Gary Lancina sit down with Julie McManus, author of The Leadership Mirror, to unpack how introspection is...

4 Aug 43min