99. Rethinks: How to Handle Challenging Conversations

99. Rethinks: How to Handle Challenging Conversations

Being a better listener has a lot to do with silence, says Collins Dobbs, a lecturer in management at Stanford Graduate School of Business. “A lot of people are uncomfortable with the smallest modicum of silence, but learning often happens when we create distance for useful reflection.”

In this episode of Think Fast, Talk Smart, Dobbs talks with host Matt Abrahams about the importance of “space, pace, and grace” when you’re receiving others’ feedback and handling the emotions that come out during tough discussions.

“There’s often a lot more focus on the skill set on delivering emotion than receiving emotion, but if the receiver of emotion can put themselves in a place of curiosity, agency, and openness … it opens up a whole new world of possibilities.”

Dobbs is an executive coach and teaches several courses, including Interpersonal Dynamics and Leadership Labs.

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Episoder(289)

24. Feelings First: How Emotion Shapes Our Communication, Decisions, and Experiences

24. Feelings First: How Emotion Shapes Our Communication, Decisions, and Experiences

“Something like 90 to 95% of our decisions and behaviors are constantly being shaped the non-consciously by emotional brain system.” In this episode of Think Fast, Talk Smart, Professor of Marketing B...

20 Nov 202026min

23. Look Within: How to Lead with Self Awareness and Vulnerability

23. Look Within: How to Lead with Self Awareness and Vulnerability

“Effective is being able to achieve your goals, which is important, but there are plenty of people who achieve their goals that most of us would find unworthy. So the question what does it take to be ...

6 Nov 202033min

22. Under Pressure: How to Communicate Clearly and Timely During a Crisis

22. Under Pressure: How to Communicate Clearly and Timely During a Crisis

“Knowing your values gives you a beacon, or a lamppost, that can inform how you’re going to prioritize your actions.”   In this episode of Think Fast, Talk Smart, Stanford Graduate School of Business ...

22 Okt 202028min

21. Words Matter: How to Make Your Communication Inclusive

21. Words Matter: How to Make Your Communication Inclusive

What way can the language we use reinforce existing stereotypes and biases? In this episode of Think Fast, Talk Smart, Sarah Soule, Senior Associate Dean and Professor of Organizational Behavior sits ...

9 Okt 202024min

20. Question Your Questions: How to Spark Creativity in Your Communication

20. Question Your Questions: How to Spark Creativity in Your Communication

“Sparking communication starts with asking why or what or how.” On this episode of Think Fast, Talk Smart, Tina Seelig, the Professor of the Practice in Stanford’s department of Management Science and...

25 Sep 202026min

19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

“In companies, you’re interacting with other people who come from different cultural contexts, and in order to be effective, you have to understand how much of your own communication and other people’...

11 Sep 202027min

18. Managing in the Moment: How to Get Comfortable with Being Uncomfortable

18. Managing in the Moment: How to Get Comfortable with Being Uncomfortable

“The less time you can spend dwelling on your mistakes, the more mental energy you can devote to doing what you need to do in that moment.” On this episode of Think Fast, Talk Smart, Christian Wheeler...

28 Aug 202033min

17. Think Fast: You Asked, We Answered

17. Think Fast: You Asked, We Answered

We asked listeners to send in their communication conundrums and ended up with an inbox full of thoughtful, specific questions. In this episode of Think Fast, Talk Smart, host and Stanford GSB lecture...

13 Aug 202021min

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