How the Founder of Panera Bread Outperformed Chipotle & Starbucks With Empathy & Intuition

How the Founder of Panera Bread Outperformed Chipotle & Starbucks With Empathy & Intuition

In today's episode, I chat with Panera Bread's founder, Ron Shaich, about his 36-year leadership journey. From starting as a small cookie store in Boston to becoming a top fast-casual chain with over 120,000 employees, Shaich delves into how he approached those tough choices along the way. Prioritizing core values over just data, our discussion uncovers the importance of resilience and perseverance in leadership.

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This episode is sponsored by Kyndryl. Kyndryl makes the future of work possible by designing, building and managing systems that the world depends on. Make sure to check them out at ⁠Kyndryl.com⁠.

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Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Episoder(1183)

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14 Jan 24min

Financial Stress, AI Failures, and the Rise of Always-On Work

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13 Jan 26min

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9 Jan 19min

Amazon Tightens The Screws, Workers Lose Confidence, and Job Openings Fall

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8 Jan 19min

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January 7, 2026: Nearly a decade ago, I wrote The Employee Experience Advantage to challenge organizations to move beyond perks, surveys, and surface-level engagement. Since then, employee experience ...

7 Jan 16min

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6 Jan 23min

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