E037: 2024 Planning, How Ridge Launched Watches, Move Back To Bootstrapping, CEOs Just Write & More
Operators3 Jan 2024

E037: 2024 Planning, How Ridge Launched Watches, Move Back To Bootstrapping, CEOs Just Write & More

00:00 Introduction and New Year's Celebration 01:29 Annual Planning and Quarterly Execution 03:17 Purpose and Use of Reporting

08:36 The Role of CEOs in Reporting 10:58 Expectations for 2024 in the DTC Industry 19:31 The Nature of Human Behaviour and Risk 24:47 Review of E-commerce Performance in 2023 29:23 Expanding Target Audience and Design 35:14 Targeting Niche Audiences 38:44 New Stuff, New Places, New People 41:10 Generating Demand and Acquiring New Customers 42:49 Conversion Rate for New Categories 44:13 Building a Product Line for Acquisition 47:05 Short-Term vs Long-Term Thinking 50:34 Launching Watches and Product Iteration 52:08 Expanding Global Presence 53:29 Stop Focusing on Exits and Run Your Business 55:10 Returning to Bootstrapping Principles 57:23 Reevaluating the Company's Direction 58:03 Excitement for the Year AheadOperators Exclusive

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Operators Job Board:https://operators.niceboard.co

In the world of eCommerce, a legendary WhatsApp group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world's biggest brands have denied its existence for years, until now. Four titans known as "Operators" are leaking the secret contents in an effort to share their wealth of knowledge with people like you.

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Sean (Host) / @seanecom

Jason (Host) / @jasonpanzer

Matt (Host) / @mbertulli

Mike (Host) / @mikebeckhamsm

Finn (Producer) / @finn_radford

Northbeam (Partner) / @northbeam

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We Rise Together.

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Episoder(191)

How a $1.5B Pet Brand Wins at Ecommerce Marketing: Whisker’s CEO

How a $1.5B Pet Brand Wins at Ecommerce Marketing: Whisker’s CEO

Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth Or,...

18 Jun 1h 35min

How Ridge’s Annual Revenue Hit +$250M & Sean Became a Dad

How Ridge’s Annual Revenue Hit +$250M & Sean Became a Dad

What does Ridge’s annual revenue growth 2025–2026 look like when you launch three new categories at once? Sean Frank (CEO, Ridge) joins Matt Bertulli (CEO, Pela Case & Lomi) and Mike Beckham (CEO, Sim...

17 Jun 1h 8min

How to Pick a 3PL Without Getting Burned: Red Flags, Green Flags

How to Pick a 3PL Without Getting Burned: Red Flags, Green Flags

Is owning your own warehouse worth the headache? Or is it a siren song that will slow your growth? Matt Bertulli (CEO, Pela Case and Lomi), Mike Beckham (CEO, Simple Modern), and Curtis Matsko (CEO, P...

10 Jun 1h 14min

From $10K Losses a Day to an L Catterton Deal: Zach Stuck’s Full Story

From $10K Losses a Day to an L Catterton Deal: Zach Stuck’s Full Story

Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth Or,...

4 Jun 1h 29min

How Incrementality Cuts Waste + What and Where to Test in Ecommerce

How Incrementality Cuts Waste + What and Where to Test in Ecommerce

Is your incrementality testing giving you accurate data or are you burning budget on a broken signal? Austin Harrison (CEO, Northbeam) joins Sean Frank (CEO, Ridge) and Katy Mimari (CEO, Caden Lane) t...

3 Jun 1h 12min

How Ecommerce CEOs Actually Pay Themselves (Real Answers)

How Ecommerce CEOs Actually Pay Themselves (Real Answers)

“The obtaining of money is a lot easier than stewarding that money well.” Sean Frank (CEO, Ridge), Mike Beckham (CEO, Simple Modern), and Matt Bertulli (CEO, Pela Case & Lomi) dig into one of the most...

27 Mai 1h 5min

How Tim Doyle Built Eucalyptus to $450M in ARR & Sold It for $1.15B

How Tim Doyle Built Eucalyptus to $450M in ARR & Sold It for $1.15B

Operators Titans is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth Or,...

21 Mai 1h 40min

How to Hire the 5 Ecommerce Roles That Will Make or Break Your Brand

How to Hire the 5 Ecommerce Roles That Will Make or Break Your Brand

“The right person does nothing but print money.” Sean Frank, Matt Bertulli, Curtis Matsko, and Katy Mimari get into a heated debate on the hardest roles to hire in ecommerce. Nobody agrees. And that’s...

20 Mai 1h 7min

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