Customer Reliability Engineering with Luke Stone

This week, Mark and Francesc get a chance to talk directly to the Director of Customer Reliability Engineering himself, Luke Stone, all about CRE - where it came from, what it's goals are, and how it's been working with some big customers at Google Cloud Platform.

About Luke Stone

Luke is defining the customer experience of Google's new Customer Reliability Engineering (CRE) team. When he joined Google in 2002 he was the first technical support engineer for AdSense. He ran software engineering teams and started building on Google App Engine in 2009. Recently, he led the technical support team for Google Cloud Platform before becoming a founding member of the CRE team. Before Google, Luke was a system administrator and developer in academic and non-profit organizations, and studied computer science at Stanford.

Cool things of the week

• Google Cloud announces Machine Learning Startup Competition blog
• Quantifying the performance of the TPU, our first machine learning chip blog
• DeepBreath: Preventing angry emails with machine learning blog github

Interview

• Introducing Google Customer Reliability Engineering blog
• All the CRE blog posts blog
• Site Reliability Engineering book
• Postmortem Culture: Learning from Failure chapter

Question of the week

Rokesh Jankie returns this week, with another question:

What does it mean to have 99.99% availability. That's not 100%, what does it mean for customers who have mission critical applications?

• SRE II with Paul Newson podcast
• High Availability wikipedia
• Borg and Kubernetes with John Wilkes podcast

Where can you find us next?

Mark is going to be at and then on to East Coast Games Conference and Vector in April. He's also going to be hosting the Playcrafting + Extra Life Game Jame & Game Fest, raising money for UCSF Benioff Children's Hospitals. Finally he'll be in Sweden for Nordic Games Conference as well.

Francesc will be presenting at Gophercon China in April, and will then be at the New York Google Developer Group for a Serverless event! Francesc has also released a new Just for Func episode, covering the Context package!