[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.

Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.

She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve.

Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change

Nancy’s advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech.

Mentioned in This Episode


Episoder(200)

[121] Application Security: What MSPs and MSSPs Should Know for Success

[121] Application Security: What MSPs and MSSPs Should Know for Success

In this episode, Richard talks to Michael George, CEO of Invicti Security. They’re an accurate automated application security testing platform that scales like no other solution.Michael tells Richard ...

29 Jan 202359min

[120] What do Mid-Life MSP Owners Need to Know for Better Health and Wellness?

[120] What do Mid-Life MSP Owners Need to Know for Better Health and Wellness?

In this episode, Richard is joined by Dave Algeo, the founder of the Midlife Reshape Academy. He specialises in helping people in all walks of life to refocus on their health and wellness and get back...

22 Jan 20231h 14min

[119] Why Building a White Glove MSP Leads to Better Client Relationships

[119] Why Building a White Glove MSP Leads to Better Client Relationships

In this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP ...

18 Des 202252min

[118] How To Build a Modern MSP for Business Growth and Success

[118] How To Build a Modern MSP for Business Growth and Success

In this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first p...

11 Des 20221h 1min

[117] How to Grow Your Business in an MSP Community Like Connectwise Evolve

[117] How to Grow Your Business in an MSP Community Like Connectwise Evolve

In this interview, Richard talks to Dan Scott, the IT Nation Community Director, EMEA, for ConnectWise. The IT Nation is an MSP community group, brought to you by ConnectWise, the IT software and serv...

4 Des 202249min

[116] How Cybersecurity and Cyber Protection Keeps Your MSP Clients Safe

[116] How Cybersecurity and Cyber Protection Keeps Your MSP Clients Safe

In this episode, Richard Tubb talks to James Slaby. James is the Director of Cyber Protection and Solutions Marketing at Acronis. This role sees him creating assets, identifying markets to expand int...

27 Nov 202253min

[Bonusode] How to Manage Remote MSP Teams & Build a Strong Company Culture

[Bonusode] How to Manage Remote MSP Teams & Build a Strong Company Culture

In this bonusode, two previous guests on TubbTalk speak to each other. This fireside chat was recorded virtually in September 2022.Emily Glass is the President and CEO of Syncro. They’re an all-in-one...

20 Nov 202246min

[Bonusode] Ultimate MSP Crossover Finale

[Bonusode] Ultimate MSP Crossover Finale

This special episode marks the end of the Ultimate MSP Crossover event that took place in September 2022.Podcast host Paul Green serves as the quiz master to test his fellow podcasters on their knowle...

30 Sep 202226min

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