[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

[147] One Woman in Tech's Remarkable Journey from MSP to Community Manager

In this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.

Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.

She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically about women in tech: what they can contribute to the industry and how their role might evolve.

Richard asks Nancy what the biggest barriers are that women experience in the tech sector and how leaders can better support women in the industry, and highlights some organisations who are already working to bring about change

Nancy’s advice to any young women who want to get into IT and practical steps that companies and individuals can take to create a more welcoming and a more inclusive environment specifically for women in tech.

Mentioned in This Episode


Episoder(200)

[91] How to Fight Ransomware Cybercriminals, Secure Data and Protect Your MSP Clients

[91] How to Fight Ransomware Cybercriminals, Secure Data and Protect Your MSP Clients

In this episode, Richard talks to Fabian Wosar, Chief Technology Officer of Emsisoft. Emsisoft provide premium internet security software for the home and business user and is a leading supplier of be...

26 Sep 20211h 23min

[90] How to Navigate the Scary World of MSP Cybersecurity

[90] How to Navigate the Scary World of MSP Cybersecurity

In this episode of TubbTalk, Richard talks to Ian Thornton-Trump, expert in cybersecurity and chief security officer of Cyjax, a threat intelligence and cyber security company.They discuss how MSPs ca...

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[Bonusode] How Your MSP can use Service Desk AI Based Dispatching Successfully

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In this bonus episode, Richard speaks to Oshri Moyal, co-founder and chief technology officer of Atera. They talk about the company's recent success in acquiring funding and what that means for the bu...

29 Aug 202112min

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

[89] How Outsourcing Your MSP Service Desk Leads to Business Growth

In this episode, I talk to Jason Kemsley, co-founder and Technical Director at Uptime Solutions. Uptime offer outsourced NOC, SOC and helpdesk to MSPs, saving them time and allowing them to concentrat...

29 Aug 20211h 1min

[88] How MSPs Can Adapt to Emerging CyberSecurity Threats for Better Client Support

[88] How MSPs Can Adapt to Emerging CyberSecurity Threats for Better Client Support

In this episode, I was joined by Andrew Morgan, founder at The Cyber Nation, and Rachel Rovegno, sales business development manager at Cisco.The Cyber Nation is a community built specifically for MSPs...

15 Aug 202142min

[87] How To Accelerate Your MSP Sales for Business Growth

[87] How To Accelerate Your MSP Sales for Business Growth

In this episode, Richard speaks to Ben Spector, ex Managed Service Provider owner turned Product Manager for Zomentum. It’s a sales acceleration platform built exclusively for managed service provider...

1 Aug 202156min

[86] How to Build A Successful Cloud Solution Provider Business

[86] How to Build A Successful Cloud Solution Provider Business

In this episode, Richard talks to Scott Riley, founder of Cloud Nexus. They’re a UK based consultancy that provides advice and strategy on technology solutions for small and medium sized businesses. T...

25 Jul 20211h 34min

[85] How to Effectively Sync Data Between 50+ MSP Tools

[85] How to Effectively Sync Data Between 50+ MSP Tools

In this episode, Richard talks to Jon Littlechild, co-founder and Chief Technical Officer at Recursyv. Recursyv is a fully managed integration service that ensures data is visible and usable in all of...

18 Jul 202130min

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