How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(630)

#146: Leaning Into Leadership

#146: Leaning Into Leadership

What makes a great EntreLeader? Our own Daniel Tardy, vice president of EntreLeadership, joins the podcast to share his story and what he’s learned through the years about becoming a leader others will follow. We’re also returning to Main Street with a special interview with small-business owner Megan Huffman. This EntreLeader discusses her journey to becoming debt-free as well as how she tackled some big financial issues at her business. entreleadership.com/podcast Guide to Running Your Business Debt Free Infusionsoft's Sales Team Hiring Guide Learn more about your ad choices. Visit megaphone.fm/adchoices

9 Mai 201648min

#145: Dave Ramsey—EntreLeadership Defined

#145: Dave Ramsey—EntreLeadership Defined

It’s all things EntreLeadership this week, with a lesson from Dave sharing the foundational principles that helped him win. We’re also hitting Main Street with an interview with a highly successful EntreLeader. And we wrap things up with part two of a conversation with the Ramsey family, including Winston and Rachel Cruze, Daniel Ramsey and Denise Whittemore  entreleadership.com/podcast Guide to Running Your Business Debt Free Sponsored by Infusionsoft Learn more about your ad choices. Visit megaphone.fm/adchoices

2 Mai 201650min

#144: Gary Vaynerchuk—Secrets of Growth

#144: Gary Vaynerchuk—Secrets of Growth

Social media expert, digital advertising agency CEO and best-selling author Gary Vaynerchuk returns for a fun conversation on business, leadership, social media and his tried-and-true methods for success. entreleadership.com/podcast Dave's High-Performance mp3 Download Infusionsoft's Field Guide to CRM Learn more about your ad choices. Visit megaphone.fm/adchoices

25 Apr 201653min

#143: Being Brilliant at a Moment’s Notice

#143: Being Brilliant at a Moment’s Notice

Is there a way to generate amazing ideas or solve problems on demand? In our first feature interview, Todd Henry, author and expert on creativity, leadership and passion for work, shares his step-by-step process for being prolific, brilliant and healthy in life and work. Also on the episode, we join Alli Worthington, Executive Director of Propel Women, to dive deeper into trying to find balance in life. This wife and mother of five boys, a stepdaughter and a rescue dog knows a bit about the subject. She talks with our own Christy Wright about living in the tyranny of the urgent and how to find peace and purpose in the world of crazy. So if you are feeling overwhelmed and your creative juices are taking a holiday, this episode is for you. entreleadership.com/podcast Dave's High-Performance mp3 Download Infusionsoft's Field Guide to CRM Learn more about your ad choices. Visit megaphone.fm/adchoices

18 Apr 201648min

#142: Jesse Itzler—Breaking the Routine to Get Better

#142: Jesse Itzler—Breaking the Routine to Get Better

Serial entrepreneur and Atlanta Hawks owner Jesse Itzler joins us to share his story of getting out of a rut and why every business owner needs to do the same. Warning, though: Itzler took it to the extreme. The former rapper and co-founder of Marquis Jet invited a Navy SEAL to live with him and his wife for a month so he could train with the toughest man on the planet. So if you feel like you need to break the routine and continue growing, listen in. This one is definitely for you. entreleadership.com/podcast Dave's High-Performance mp3 Download Infusionsoft's Field Guide to CRM Learn more about your ad choices. Visit megaphone.fm/adchoices

11 Apr 201648min

#141: Kansas City Royals—Building a Championship Culture

#141: Kansas City Royals—Building a Championship Culture

We’re talking baseball, business and so much more with two incredible guests this week. First up is Chicago Cubs second baseman Ben Zobrist. This consummate professional became a superstar with the Kansas City Royals—not by showboating but with lots of hard work and consistent excellence in a variety of roles. Also on the roster is Kansas City Royals General Manager Dayton Moore, who talks about building a championship culture and team. So if you are looking to hit a home run, this podcast is for you! entreleadership.com/podcast Dave's High-Performance mp3 Download Infusionsoft's Field Guide to CRM Learn more about your ad choices. Visit megaphone.fm/adchoices

4 Apr 20161h 8min

#140: Gary Kelly—How Southwest Airlines Cultivates Amazing Company Culture

#140: Gary Kelly—How Southwest Airlines Cultivates Amazing Company Culture

Is it possible to keep your company’s culture intact and offer unbelievable customer service—even when your business is growing fast? Gary Kelly, CEO of Southwest Airlines, believes you can. Even though Southwest employs 50,000 and serve 118 million passengers per year, he and his team prove it every day! The CEO joins us to talk about his company, its culture, why people matter most, hiring, and the legacy of leadership. Also on tap is Dave’s CMO, Jen Sievertsen. Jen stops by to discuss how you can grow your business by creating trusted content. Fasten your seatbelts. This is going to be a super special episode. entreleadership.com/podcast MarketingMap Tool Infusionsoft: Kick Procrastination to the Curb Learn more about your ad choices. Visit megaphone.fm/adchoices

28 Mar 201654min

#139: Donald Miller—Branding Your Story Part 2

#139: Donald Miller—Branding Your Story Part 2

Best-selling author Donald Miller returns to share more about what it means for you to tell your story the right way for your brand. He’s getting tactical, so grab a pen and notebook before joining us. Also on tap, digital marketing guru Amy Porterfield talks to our own Christy Wright about social media strategy and why it’s so critical to your business. Listen in, because you are going to learn! entreleadership.com/podcast MarketingMap Tool Infusionsoft: Kick Procrastination to the Curb Learn more about your ad choices. Visit megaphone.fm/adchoices

21 Mar 201650min

Populært innen Business og økonomi

stopp-verden
dine-penger-pengeradet
rss-penger-polser-og-politikk
e24-podden
kommentarer-fra-aftenposten
rss-borsmorgen-okonominyhetene
finansredaksjonen
utbytte
livet-pa-veien-med-jan-erik-larssen
pengepodden-2
stormkast-med-valebrokk-stordalen
okonomiamatorene
tid-er-penger-en-podcast-med-peter-warren
morgenkaffen-med-finansavisen
rss-markedspuls-2
rss-fa-makro
boligbobla
lederpodden
pengesnakk
rss-fri-kontantstrom