How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(631)

#121: Shawn Achor—How Happiness Fuels Your Success

#121: Shawn Achor—How Happiness Fuels Your Success

Positive psychology expert Shawn Achor joins for a fascinating conversation on happiness and how it can change your world and your organization. Through his years of research, this former Harvard professor has found that a positive mindset can lead to increased intelligence and creativity. It can even triple your problem-solving skills! And here’s the best part: Happiness is something anyone can cultivate—even in the worst circumstances. We’re also talking with leadership consultant Brad Lomenick on the essential habits you need to get things done. Another great episode sponsored by our friends at Infusionsoft       Learn more about your ad choices. Visit megaphone.fm/adchoices

16 Nov 201540min

#120: Robert Kiyosaki—Persevering Through Fear

#120: Robert Kiyosaki—Persevering Through Fear

How do you fight through panic when everything seems to be going wrong? Millionaire entrepreneur Robert Kiyosaki, best-selling author of Rich Dad, Poor Dad, joins us to share his story on conquering fear and how you can do the same. We’re also featuring an awesome clip from Dave, who also talks about conquering fear and the steps needed to make tough decisions. Join us! Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

9 Nov 201538min

#119: John O'Leary—Living an Inspired Life

#119: John O'Leary—Living an Inspired Life

If you are ready to overcome your challenges and celebrate the joy of today and the possibility of tomorrow, you have found the right place. On this week’s podcast, John O’Leary shows you how to take life’s toughest tests and turn them into incredible growth. He’ll also share the key strategies you need to succeed in any environment. This is one of the most inspiring podcasts we’ve ever aired. If you want to lead a fuller, more significant life, this interview will start you down the right path. Don’t miss it. entreleadership.com/podcast Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

2 Nov 201549min

#118: Finding Your Greatness

#118: Finding Your Greatness

Mega marketing expert Lewis Howes joins the podcast to share the tips and habits he’s gathered from interviewing “the greats.” It’s not about avoiding or neutralizing traumatic life experiences, he says. Instead, it’s applying specific habits and tools to embrace and overcome adversity. On the same path, best-selling author Whitney Johnson drops by to discuss how to go from stuck to unstuck and be successful in many unexpected ways. entreleadership.com/podcast Mission Statement Mapper Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

26 Okt 201544min

#117: Les Parrott—How Conflict Can Help You Win

#117: Les Parrott—How Conflict Can Help You Win

Can conflict be a healthy thing? Absolutely. And Les Parrott, renowned author and psychologist, tells how to deal with disagreements in a healthy way, so everyone wins. Dave Ramsey also stops by to share his tips on casting your vision—telling your team where you are going and how you’re going to get there—and why it’s so important to your company. entreleadership.com/podcast Mission Statement Mapper Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

19 Okt 201541min

#116: Building the Best Place to Work

#116: Building the Best Place to Work

Create an extraordinary workplace with the help of psychologist Ron Friedman, who joins us this week to discuss how to inspire and engage your team as well as how to get people more passionate about their jobs. entreleadership.com/podcast Mission Statement Mapper Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

12 Okt 201545min

#115: Creating Leadership Magic the Disney Way

#115: Creating Leadership Magic the Disney Way

Learn how to lead and build an amazing culture from Walt Disney World Resort’s former Executive Vice President of Operations Lee Cockerell. One of Lee's major and lasting legacies was the creation of Disney Great Leader Strategies, which is used to train and develop the 7,000 leaders at Walt Disney World. entreleadership.com/podcast Mission Statement Mapper Another great episode sponsored by our friends at Infusionsoft. Learn more about your ad choices. Visit megaphone.fm/adchoices

5 Okt 201541min

#114: Scott Harrison—Building a Culture of Innovation

#114: Scott Harrison—Building a Culture of Innovation

Want to change the world or simply make your business better? Don’t miss this conversation with Scott Harrison, CEO and founder of Charity: Water. Scott understands what it takes to start, sustain and keep growing a foundation through innovation and passion.  entreleadership.com/podcast Super Selling Cheat Sheet Another great episode sponsored by our friends at Infusionsoft.   Learn more about your ad choices. Visit megaphone.fm/adchoices

28 Sep 201547min

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