How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

How Chick-fil-A Achieves Fantastic Customer Service with Shane Benson

Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practice to create repeat customers. Later in the episode, George chats with Luke LeFevre, Ramsey Solutions’ chief creative officer. Luke explains why he repeats certain phrases to his team and why those phrases are important for keeping the team focused on the mission and the vision. You’ll learn: Chick-fil-A’s simple ingredients for great customer service The secret sauce for creating consistent customer service A simple tool to protect your company culture How to transfer your culture to new hires Sign up for The EntreLeadership Podcast Takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to each week’s episode: https://bit.ly/podcast-takeaways Support our sponsors: BELAY: https://bit.ly/33SwBlO Hite Digital: https://bit.ly/HiteDigital NetSuite: https://bit.ly/NetSuiteEntre Exodus 90: https://bit.ly/Exodus90Entre Kyro Digital: https://bit.ly/KyroDigital Links mentioned in the episode: The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast Dave Ramsey’s 7 Baby Steps: https://bit.ly/351RpIi Download the free How to Create Core Values guide: https://bit.ly/3oZE3Tt Schedule a call with Tim, our producer: https://bit.ly/3bJOSmi Learn more about EntreLeadership Events: EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries Learn more about EntreLeadership Coaching: Elite: https://bit.ly/EntreLeadershipElite Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching Workshops: https://bit.ly/EntreLeadershipWorkshops Weekly Report Tool: https://bit.ly/WeeklyReportTool Listen to all the Ramsey Network podcasts anytime, anywhere in our app. Download the Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices. Visit megaphone.fm/adchoices

Episoder(631)

#97: Jack Welch—Winning the Game

#97: Jack Welch—Winning the Game

This week's podcast is a slam dunk with two legends joining us to talk leadership and maybe even a little basketball. First up is business titan Jack Welch, former CEO of GE. Jack shares his thoughts on winning the game, building a team, and growing your career. Then you'll meet Kevin Eastman, the vice president of basketball operations for the L.A. Clippers. Kevin shares his thoughts on teamwork, excellence and culture. Listen in because this one definitely is a three-pointer. Another great episode sponsored by our friends at Infusionsoft. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

11 Mai 201546min

#96: Tom Ziglar—The Keys to Top Performance

#96: Tom Ziglar—The Keys to Top Performance

How do you know if you and your team members are doing an awesome job? Tom Ziglar, son of the legendary Zig Ziglar, shares his company's performance formula so you can easily find out. Plus, he's a Ziglar, so you know you're going to be inspired! http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

27 Apr 201536min

#95: Living Powerfully and Saving Time

#95: Living Powerfully and Saving Time

Need advice from those winning every day? We're featuring real estate moguls Jason and David Benham on facing the tough times, as well as time and productivity expert Laura Vanderkam. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

13 Apr 201537min

#94: NBA's Brendan Suhr—Coaching to Win

#94: NBA's Brendan Suhr—Coaching to Win

We're celebrating March Madness with a bonus podcast featuring former NBA coach and leadership expert Brendan Suhr. Stay tuned for a chance to win an all-expense-paid trip to the EntreLeadership Summit! http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

30 Mar 201540min

#93: Jon Gordon and Bob Burg—Developing Culture

#93: Jon Gordon and Bob Burg—Developing Culture

This week, we're all about creating company culture, and we're talking with two leading experts on it for their top tips. Jon Gordon is author of The Energy Bus: 10 Rules to Fuel Your Life, Work and Team with Positive Energy and Bob Burg, author of The Go-Giver. http://www.entreleadership.com/win http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

23 Mar 201536min

#92: John C. Maxwell—Why Good Leaders Ask Great Questions

#92: John C. Maxwell—Why Good Leaders Ask Great Questions

Internationally recognized leadership expert John C. Maxwell joins the podcast to discuss one of the single most important traits every great leader possesses—curiosity—and how it can help you win. Plus, John shares one of our favorite stories: his friendship with legendary UCLA basketball coach John Wooden. Love all the advice from John? Then meet him in person at the EntreLeadership Summit. This three-day conference at the Omni La Costa Resort and Spa in San Diego features personal lessons from Dave as well as six of the brightest business minds in America. Limited seating is available. Reserve your space today! http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

9 Mar 201534min

#91: Dr. Henry Cloud— 10 Things You'll Never Do Again

#91: Dr. Henry Cloud— 10 Things You'll Never Do Again

This is an episode you don't want to miss! We're talking with two of the top leadership experts in the country. Psychologist and best-selling author Dr. Henry Cloud joins us to outline 10 common life patterns that sabotage success and the concrete steps you can take to overcome them. And John G. Miller, author of QBQ, stops by to talk about personal accountability. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

23 Feb 201538min

#90: Rabbi Daniel Lapin—Business Secrets From the Bible

#90: Rabbi Daniel Lapin—Business Secrets From the Bible

One of our favorite guests, best-selling author Rabbi Daniel Lapin, discusses a new way to view and approach success with practical, simple strategies based on key concepts from the Bible. Plus, we're talking with Rory Vaden for his insight on procrastination. So don't delay—listen to this podcast now. http://www.entreleadership.com/podcast Learn more about your ad choices. Visit megaphone.fm/adchoices

9 Feb 201540min

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