Coaching for Leaders4 Mar 2024

670: How to Connect with People Better, with Charles Duhigg

Charles Duhigg: Supercommunicators

Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards.

He writes for The New Yorker and other publications, and is host emeritus of the Slate podcast How To! He’s the author of Supercommunicators: How to Unlock the Secret Language of Connection*.

We all know that we can’t lead if we don’t connect. The best leaders not only do this well, but they do it consistently with all kinds of people. In this conversation, Charles and I discuss what we can learn from the best communicators to get better ourselves.

Key Points

Neural entrainment is when we click with someone and can finish each other’s sentences (and even our biological responses align). Supercommunicators trigger this consistently across many kinds of relationships.
Supercommunicators aren’t always loudest or leading the conversation, but they ask more questions and adapt better in the moment.
Make emotional replies easier for others. Instead of, “Do you have any hobbies?” ask, “If you could learn anything, what would it be?”
Reciprocation of emotion is key for people to connect well. When another party is sharing something joyful, that’s an opportunity to share yourself.
When something is more contentious, loop for understanding by (1) asking a deeper question, (2) repeating back in your own words, and (3) asking if you got it right.

Resources Mentioned

Supercommunicators: How to Unlock the Secret Language of Connection* by Charles Duhigg

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

Where You May Be Provoking Anxiety, with Erica Dhawan (episode 528)
The Way to Get People Talking, with Andrew Warner (episode 560)
How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654)

Discover More

Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.

Denne episoden er hentet fra en åpen RSS-feed og er ikke publisert av Podme. Den kan derfor inneholde annonser.

Episoder(793)

790: How to Help a Team Flourish, with Daniel Coyle

Daniel Coyle: Flourish Daniel Coyle is the New York Times bestselling author of The Culture Code, which was named Best Business Book of the Year by Bloomberg, BookPal, and Business Insider. He has ser...

6 Jul 39min

789: The Counterintuitive Secret to Creativity and Focus, with David Epstein

David Epstein: Inside the Box David Epstein is the author of the #1 New York Times bestseller Range and The Sports Gene, both of which have been translated into more than 30 languages. He was previous...

29 Jun 39min

788: How to Work with Poisonous People, with Leanne ten Brinke

Leanne ten Brinke: Poisonous People Leanne ten Brinke is an Associate Professor at the University of British Columbia, where she directs the Truth and Trust Lab. Her research investigates trust, decep...

22 Jun 39min

787: Better Leadership Through Humor, with Chris Duffy

Chris Duffy: Humor Me Chris Duffy is an award-winning podcaster, comedian, and television writer. He hosts the podcast How to Be a Better Human and you can find his comedic TED talk, “How to find laug...

15 Jun 38min

786: The Problem with Reorgs and How to Do Better, with Phil Le-Brun

Phil Le-Brun: The Octopus Organization Phil Le-Brun is an executive in residence at Amazon Web Services and a former corporate VP and international CIO at the McDonald’s Corporation. He is a sought-af...

8 Jun 37min

785: Make Your Task List Work for You, with Liane Davey

Liane Davey: Thoughtload For the past 25 years, Liane Davey has researched and advised teams on how to achieve high performance. She is the author of You First and The Good Fight and is a regular cont...

1 Jun 39min

784: How to Protect the Organization You Love, with Eric Ries

Eric Ries: Incorruptible Eric Ries is the creator of the Lean Startup method, and the author of the New York Times bestseller The Lean Startup, The Leader’s Guide, and The Startup Way. Over the last t...

25 Mai 38min

783: How to Take Back Your Evenings, with Guy Winch

Guy Winch: Mind Over Grind Guy Winch is a psychologist and bestselling author who advocates for integrating the science of emotional health into our daily lives. His TED talks have attracted over 35 m...

18 Mai 38min